The hotel's location is excellent, making it convenient for getting around, yet it's still very quiet. The room was well-equipped, managed like a five-star hotel. Any issues were promptly resolved with just a phone call, so the service was excellent. The breakfast was plentiful and high quality, which I really enjoyed.
However, for an established five-star hotel in Barcelona, they weren't very reliable. I booked a two-bedroom suite over a month in advance, only to be told two days before check-in that it was unavailable. They offered to switch me to a one-bedroom suite with a sofa bed in the living room instead. Even with Ctrip's customer service intervening, the issue couldn't be resolved. Although I did receive a refund for the price difference, it cast a slight shadow over our family vacation.
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