B&B HOTEL Marseille la Valentine Saint-Menet

J’ai très mal dormis j’ai retrouver un cafard dans ma chambre au niveau de la salle de bain. Je ne recommande pas cette hôtel

We arrived later on in the evening. There was nobody on the desk. We had to use a security code to access the hotel and then find our room and then use the access code to get into the room. The room was dirty under the beds and in the bathroom, as there was nobody on duty there was nobody to discuss this with so we went to bed in an uncomfortable way due to the room. In the morning, we informed the receptionist straightaway who tried to contact the owner, but was unsuccessful so gave us an email address. We emailed the owner on two occasions with a photo of the dirt and that person has not replied, we booked this through ******* and they got in contact with the who declined any conversation at all. Our view is that we were paying for a clean room as a bare minimum and that is not what we had, any reasonable Hotel I would’ve put this right, but they had no intention to very poor. Would not stay there again, or any of the other hotels that that person owns. We very rarely make any negative comments about any stays because generally any issues we report to the Hotel and they generally sort it out, but the owner of this property was not interested.

Chambre 114 : état de propreté déplorable et lorsqu’on signale en montrant les photos, le réceptionniste dit « ah oui mais c’est vrai que c’est embêtant de bouger les lits pour nettoyer la poussière dessous ». Incroyable mais vrai. Aussi, il nous rassure : « le personnel fera le nécessaire entre les 2 nuits où nous avons réservé ». Évidemment, rien n’a été fait et je serai curieux de voir l’état dans 6 mois … le même !! Sans compter le sol avec des traces collantes qui étaient sans doute là depuis quelques jours aussi Et dire que je suis membre de cette chaîne.