Marian Palazz Hotel

I usually rely on Trip.com for all my travel bookings—flights, hotels, everything. But this recent experience left me really disappointed and frustrated. What was advertised on Trip.com turned out to be very different from what I actually got when I arrived. First off, I arrived shortly after 12 PM because my booking clearly stated that check-in was available after 12 PM. But when I got there, the receptionist told me that check-in isn’t until 2 PM, as per their hotel policy. I pointed out the conflicting info on Trip.com, but they just shrugged and said they had no control over what’s posted there. No apology, no real help. I ended up waiting in the lobby and was finally allowed to check in after 1 PM. Then, when I got to the room, I found out it was a fan room—not the air-conditioned room I had booked and paid for. I went back to the front desk to ask about it, and again, they blamed the listing on Trip.com. They said if I wanted an air-conditioned room, I’d have to pay more than double what I already paid. At that point, I just gave up and accepted it because I didn’t want to ruin my short trip. But honestly, there’s clearly a disconnect between the hotel and what’s advertised on Trip.com—and we, the customers, are the ones stuck dealing with it. Pros: The location is convenient, and transportation (jeepneys, taxis) is easily accessible right in front of the hotel. Cons: Avoid staying on the first two floors—there’s barely any cellular signal, and there’s no Wi-Fi in the rooms at all. If you need internet, you’ll have to sit in the lobby. Definitely not ideal for remote workers.

Great location