Mingzhu Hotel

The executive room I stayed in on the first day was quite nice, except the air conditioning wasn't working effectively. By the second night, I simply couldn't tolerate it anymore. (I returned to the hotel quite late, close to 11 PM.) I called housekeeping to report the issue. The housekeeping staff couldn't fix it and had to call in the engineering department. The engineers then determined the AC was broken beyond repair and instructed the front desk to assist with a room change. The result? I was moved to a standard room. To add insult to injury, the housekeeping staff member seemed quite annoyed, insisting that the new room was the same type and price as my original booking. Then, at nearly midnight, I still had to personally go down to the first floor to get my key card exchanged. Is *this* what they consider an executive room??? I generally don't leave negative reviews, and these photos were personally taken by me. As the saying goes, 'the public has discerning eyes,' and with photographic proof, this level of service truly disgraces the 'Henan Grand Hotel's' reputation!!!