Service: The service mindset falls far short of similarly-priced hotels in major cities. The hotel manager was quite welcoming upon check-in, but didn't even say goodbye when we left. I was already very exhausted when I arrived. She insisted on showing me the spa first, and when I said I wanted to go to the room, she then took me to see the pool. Again, I told her I wanted to go to the room, and she asked, "Are you tired?" — well, obviously! She finally led me in circles to the room, to the point where for the two days I stayed there, I kept walking toward the pool when trying to find my room, even though my room wasn't in that direction at all.
I stayed in Suite No. 7 and Fairy Chimney. Fairy Chimney was actually 200 RMB more expensive than the suite, but room 116 at Fairy Chimney faces the street. Around 5:00 AM, lots of cars come by to pick up people going hot air ballooning. Plus, the space in Fairy Chimney is quite small, so I'd definitely recommend the suite instead.
What I recommend the most is the complimentary Rose Valley farm breakfast activity from 8:30 to 11:30 AM. The guide, Shams, was extremely energetic, and there were no hidden activities or hard sales. The farm breakfast was also very unique. Note that this free activity is not available from November to March.
Kelebek Cave Hotel isn't more expensive than this place, and while I'm not sure how their rooms and service compare, I had dinner at Seten once, and the evening terrace view at Kelebek Cave Hotel is definitely better.
Prices fluctuate wildly. After booking, I came across a price that was equivalent to a 40% discount. I'd recommend booking a refundable rate in advance and keeping an eye out for price drops.
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