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We had a wonderful experience at the Mercure Hotel Windhoek. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!

We had read some poor reviews about this hotel but were totally surprised when we got there. In total we spent three nights in Safari used the pool, bar and restaurant. We had two excellent and really large double rooms with en suite bath/Shower. The rooms were clean and had everything you might want including a fridge (not a minibar). Service was extremely friendly and efficient. The Restaurant staff were very friendly - especially to out two kids (13 and 10). Breakfast and evening buffet were excellent. Well presented and a good selection including local game in the evening. There had been reports that the hotel was loud, but this was certainly not the case. One can here the planes in the nearby eros airport but we did not find them loud enough to be disturbing - even though we live and are accustomed to quiet countryside. The little souvenir shop was adequate and the staff extremely helpful. The pool ,was spotless, but a little cold. We were almost alone in the afternoon and the kids loved it including the cake shop right next to the swimming area. The bar and staff were very pleasant, only nuisance were a couple of rather loud africans watching basketball on TV. They don't make cocktails, but they will get you a burger or french fries if you are feeling hungry. All in all very good. What more can one say: we would stay there again if we ever go to Windhoek again.