Question 1

Can I book both pickup and drop-off at Narita Airport?

Accepted Answer

Yes. Airport pickup and airport drop-off are available for Narita International Airport. Enter your locations to check the transfer options currently available for your route.

Question 2

Which Narita Airport terminals are covered?

Accepted Answer

Pickup and drop-off are available at NRT Terminals 1, 2 and 3.

Question 3

Where should I meet the driver for airport pickup?

Accepted Answer

For airport pickup, check Order Details for the latest pickup instructions and available contact options for your booking.

Question 4

Where can I find driver and vehicle information?

Accepted Answer

Check Order Details for the latest driver and vehicle information available for your booking.

Question 5

What should I do if my flight schedule changes?

Accepted Answer

For airport pickup, provide your flight information when booking and check Order Details for the latest service arrangements if your flight schedule changes.

Question 6

How do I choose a vehicle for my luggage?

Accepted Answer

Check the passenger and luggage capacity shown for each vehicle before booking.

Question 7

Do you provide child seats?

Accepted Answer

In regions where child seats are mandatory, you can rent them from the supplier. To find out if child seats are available in regions where they are not mandatory, please check the booking page.
When selecting a vehicle, please note that each child seat takes up 1.5 regular seats.

Question 8

Where will I meet the driver?

Accepted Answer

Airport pick-up: After your booking is confirmed, you can check the driver's meeting point on the booking details page.
Airport drop-off: The driver will wait for you at the address you provided during booking.

Question 9

How do I contact the driver?

Accepted Answer

Driver contact info will be emailed to you at least 12 hours before pick-up. You can also find this info on the booking details page. If the time between your booking submission and pick-up is less than 14 hours, the driver's contact info will be emailed to you within 2 hours of booking confirmation.
If you are traveling abroad, we recommend enabling international roaming to ensure you can reach the supplier.
Note: Some suppliers may send you driver contact info as late as 2 hours before pick-up. These suppliers include Holiday Taxis, Intui.Travel Transfer, Talixo, Smart-Ryde, Heycars, and Sixt.

Question 10

When will I receive my refund?

Accepted Answer

If you cancel your booking within the free cancellation period, your refund will be issued to your original payment account within 7–14 working days. Please note that after the free cancellation period, refunds are not available.

Question 11

How do I cancel a booking? Will I be charged a fee?

Accepted Answer

You can cancel your booking for free on the booking details page before the free cancellation deadline. Please note that once a booking is canceled, it cannot be recovered. If the cancellation deadline has passed, no refund will be issued.

Question 12

Is the price calculated per vehicle or per passenger?

Accepted Answer

Vehicle usage fees are calculated per vehicle, not per passenger.

Question 13

How do I use a promo code?

Accepted Answer

If your account contains an airport transfer promo code, it will be automatically applied during the booking process, and the corresponding amount will be deducted from the booking fee. If you have multiple promo codes, you can select the promo code you wish to use (inapplicable promo codes will be grayed out). If you have a general promo code available for airport transfers, you can copy and paste it into the corresponding input box when booking. Please review the terms and conditions of the promo code to confirm its applicability.

Question 14

How many pieces of baggage can fit in the car?

Accepted Answer

For details on vehicle passenger and baggage capacity, please refer to the vehicle information page. Generally, when calculating baggage capacity, 1 piece of baggage refers to a 24-inch suitcase. Baggage exceeding this size should be counted as 2 pieces.

Question 15

How far in advance should I book?

Accepted Answer

When booking an airport transfer, you may need to consider time differences and the demand for vehicles and drivers in different seasons and regions. We generally recommend booking your transfer 48 hours in advance to account for these factors, but please also pay close attention to airline and airport announcements.

Comparison criteria	Trip.com airport transfer	Taxi/online ride hailing	Trip.com car rental
Price	✅ Fixed prepayment price, no hidden fees	Taximeter/dynamic pricing	Base rent + fuel, insurance, and road and bridge tolls
Convenience	✅ Door-to-door transfer	✅ On demand	❌ Self-driving and navigation required
Flight tracking	✅ Automatically adjust pick-up time based on delays	❌ Must manually notify the driver	No tracking required for self-driving
Wait time	✅ Unlimited free waiting time for delays	❌ Additional charges after 5–10 minutes	-
Car type selection	✅ Can pre-select specific car model/size	❌ Depends on current vehicle availability	✅ Any car type can be selected (may sell out)
Customer support	✅ 24/7 multilingual support	❌ Limited local support	✅ Car rental counter (limited business hours)
Payment methods	✅ Prepay (no cash required)	❌ Cash/card payment upon arrival	✅ Prepay + deposit (credit card required)
Baggage space	✅ Guaranteed (book by size)	❌ Unsure	✅ Flexible (trunk + seats)
Flexibility	Usually a fixed route (no detours), with route changes available for a fee	✅ Stops can be added (additional charges apply)	✅ Drive freely anytime, anywhere
Suitable scenarios	Worry-free airport pick-up, group travel, and compact itinerary	Short-distance and last-minute travel	Road trips, remote areas, and multi-stop itineraries

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