M292008****
October 9, 2025
The hotel is conveniently located near Caishikou and Niujie subway stations, and Niujie's famous eateries are just a short walk away. This was my second stay, an eight-day trip during the National Day holiday. As soon as we arrived, the staff outside the hotel proactively helped us take our luggage to the lobby. After check-in, they then brought our suitcases up to the room. This was my first experience of the hotel's excellent service system.
The room comes with a desk lamp, internet port, safe, and refrigerator, which is perfect for business travelers. During my stay, I bought milk and yogurt, and the refrigerator wasn't just for show – it chilled things effectively. The facilities are comprehensive, and the curtains are remote-controlled. When checking in, I mentioned that I was with a child and hoped the beds could be pushed together. The hotel's floor attendant immediately took care of it, and after moving the beds, they even used a vacuum cleaner to clean the area, showing exceptional service. They then brought over children's toiletries. The housekeeping staff on our floor did an excellent job with daily cleaning; they were very thorough. I'm quite particular about cleanliness, and on the day of check-in, I used a tissue to test surfaces, finding no dust. Daily room cleaning was consistently well done.
On the day of the Mid-Autumn Festival, the hotel delivered mooncakes 🥮. Though it was a small gift, it showed great thoughtfulness, and I immediately felt the hotel's appreciation for its guests.
On the day of departure, a staff member named Li Yunqing helped me move my two large suitcases into the car. Due to an issue with the ride-sharing service, the two suitcases had to be moved in and then out again. Despite it raining and being close to his shift change, he didn't leave. He waited until the next shift's staff arrived before departing. The subsequent staff member then proactively helped me load my suitcases back into the car. Although I didn't get a good look at the second person's name tag, I wouldn't have been able to handle my two large suitcases on my own without his help. So, I am very grateful to these two staff members at the entrance, as well as the housekeeping staff who provided such a pleasant environment daily.
Excellent management and outstanding service truly enhanced this vacation. I'll definitely choose to stay here again when I come to Beijing. It's my top pick!
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