The Ballantyne, a Luxury Collection Hotel, Charlotte

The Ballantyne hotel is absolutely beautiful and the service was excellent. I was able to use the hair salon while I was there and got a fantastic blowout for an event we were going to that night. The amenities were amazing & there’s a spa at the hotel. from the time we checked in until the time we left everyone was so nice.

I have enjoyed staying at the Ballantyne Hotel for almost 20 years. It is the only place I stay when I come to Charlotte.

The hotel, rooms, dinning and pool were excellent and we definitely will be back. The walking distance to other restaurants is also a plus!

Clean rooms. Lobby was overly crowded from all the events that were going on. This hotel is too small for 4 events to be going at the same time staff was rude when me and family was try to take pictures with our personal phones in the lobby during our stay. Told us we wasn’t allowed to take any photos of ourselves on the premises but on the website it clearly states to utilize any area of the hotel. And also was told when I arrived that we could. Spoke with them about it and I was told that the security that was hired was frustrated from removing visitors early from the hotel, which is no excuse to be rude with your paying guest. I will never stay at the hotel again on top of it wasn’t no where near being a resort like Grandover in Greensboro. So please don’t waste your money.

“Beautiful 5-star Hotel very friendly & welcoming staff.Service was great overall.Especially the Manager,Evan Kidd, who was very kind always had a warm smile.However the restaurant needs improvement food-wasn’t hot enough the wait time was too long.

We do staycation's in Charlotte here! Its nice to book a room, have a spa day and get away from the hectic work life while still being only 25 min away from the house. We always have a great experience and the staff are great.

Hotel was nice overall not what I expected… couldn’t sleep well people were loud in the hallway all night walls so thin you can hear everything in the halls. Found mold in my champagne glass from the cup .

My family came in town while on spring vacation and to celebrate my daughter’s birthday. We enjoyed the stay so much, my kids did not want to leave. Check In/Out services: Friendly staff, Sophia greeted us and explained the properties amenities Valet and Bell service: Chuck, Bob and jack were pleasant to talk with and helped without hesitation. The massage and Dunbar areas were clean, and staff were friendly and polite. My massage was great! Thanks Kiki, my massage therapist. Overall, the facility is clean, pool, sauna, outdoor well kept. It is within walking distance to several restaurants and shops. We walked to Velvet ice cream place. From relaxing, to fun time, to resting, this place exceeding our expectations. We will love to stay here again.

The whole staff (lobby, restaurants, spa, management) are friendly, hard working, and welcoming.