21C Museum Hotel Durham

Check in could have gone better — room not ready and lack of communication by front desk staff who behaved as if they couldn’t care less — but everything else (valet parking, room, eco focus, checkout) was great.

The staff was wonderful, very helpful. Enjoyed looking at the incredible and diverse art. Great breakfast. Will come again. There was no place to change my phone in the bed next to the window. Some ifvthe lights were not working.

1) The breakfast area was under staffed. One waitress had to handle everyone in the restaurant. We left because she could not handle s in a timely manner. 2) The checkout area was also under staffed. 3) A hot water shower was not possible. I let the shower run for several minutes before I getting under under the shower. It was bafer,ly tolerable.

We had a great stay at the 21c Museum Hotel Durham. The location is perfect, and the front desk staff was really friendly. Our room was comfortable and beautiful. I especially loved the mattress and pillows, and the shower was amazing. It was also nice to see eco-friendly toiletries. We were on the 6th floor and it was nice and quiet, and the blackout shades worked so well. We usually wake up early, but we actually slept in because the room was so comfortable and dark. Only small downsides: the ice delivery took a while, and valet was a bit backed up when we arrived. It looked like a U-Haul trailer was taking up space that should’ve been for guests, which didn’t help. But honestly, those were minor things. We’d definitely stay here again next time we’re in Durham for a show or event.

This is not our first visit to 21c museum hotel. Always greeted by every staff member with a smile and an offer to assist. Room was very clean and well stocked. We were there for a quick visit - a concert and dinner. Excellent location near DPAC and many restaurants.

Great experience here. Easily walkable to local restaurants and cafes. Very friendly helpful staff. Beautiful and comfortable room. Would stay again.

Staff was nice. Rooms were OK. Bathroom: The shower situation is terrible. The curtains for the shower don’t go down to the floor. There’s little to no barrier between the shower and bathroom floor so the water just goes wherever. Disgusting. Beds/ living space: was OK. They don’t seem to clean the window areas which I thought was a little weird but hey that’s not terrible. There’s more but I’ll stop there.

Such a cool place. Incredibly friendly staff. Great location. Only issue we had is our A/C did not work in our room, but fortunately it was a cold night so it got pretty chilly anyway.