더 크라운 게스트하우스

i was booked through agents who paid a week before my arrival but was forced to phone them myself to obtain confirmation. Sat in the cold until confirmation obtained around 10 pm.i suffered a terrible flu as a result. Hotel should learn to take accountability, treat customers fairly and apologies for the inconvenience they might have cause, Nice Place which require customer care, I DONT WISH MY WORS ENEMY TO GO THROUGH WHAT I WENT THROUGH AFTER A LONG JOURNEY OF DRIVING.

It was a pleasure to stay at your destination. Wardrobe is vital, ironing in the room will be advantage than going to ironing room outside. Staff were friendly and helpful. Thanks

Please get a security company for your property and for the safety of your guests. Please build a bigger wall by the parking to avoid intruders disturbing the peace of your paying guests. such a beautiful and artistic and authentic feel of a house with no security. I would like to come back again however i would like to know if my safety will be taken serious. Im so dissapointed that i had to leave before my time because of the intruder on the 9th of may 2023.Overall beautiful house. As soon as theres security i will book again,until then i am sorry i will need to book elsewhere. You do have a beautiful space. I would have loved to make friends and and build long term business relationship with you but being a young mother who travels alot for work.my safety comes first. I would have appreciated a call from Anita to check on me and the other guest that were booked there on the night of the incident as COURTESY.

Your establishment is very good and provides comfort. My only input would be around the variety of choices during breakfast. It helps to get an alternative during breakfast; of something that you don’t eat. Other than I’m happy because your food is served with love.

Personalised service for every guest, friendly staff, clean rooms and facilities with lovely and neat gardens. The establishment is well kept, with modern items and is also prepared for loadshedding, with emergency lights. The only investment needed by the establishment is a generator / solar and a water tank.

The place is well situated along the main road- well placed but the owner has a poor attitude towards her customers and mistreats her staff- they have said it themselves. She puts profit over a good customer experience. We've already alerted our help desk (the booking team) not to book us there again.