호텔 아리고네

A wonderful location in the heart of the charming city of Olomouc. A quick walk to all the major sites, plus a great included buffet breakfast. We stayed on the top floor and had a lovely large room with a giant glassed in terrace for a full view of the town. The service was great, the room was clean (and the bathroom was massive).

We stayed here recently and were a little disappointed. Be careful if you book via *********** as it makes it seem as though you will get a room with a sauna and bath. This is not the case and even the man on reception said it could be potluck which room you will get (and we could have asked before hand). We finally settled on the room with the steam shower. The room was comfortable, albeit extremely hot even with the radiators turned off. The balcony was nice too. For a 4 star this hotel is missing some tricks. There were no dressing gowns or slippers in the room - these could be purchased for 20czk separately. There was no shower gel, shampoo or creams or shower caps in the bathroom. The room had bottled soap, but this was barely a quarter full. The breakfast is very basic, no variety. They didn’t even have a cappuccino, when we asked they said they couldn’t make one but could bring over warm milk. The staff at breakfast were pleasant and friendly.  On the last day we asked for the room to be cleaned and beds made - which it was. We returned to the hotel around 7pm and went to take a shower but there was no soap in the bottle, it was not replenished. We called reception but were informed that house-keeping had left for the day and they could not do anything about it. I was even advised to go out and buy some myself, I was quite shocked at this. I do not think we are asking for much. A 4 star should have much better service and more toiletries etc. available. I doubt we will go back.