This stay was a huge disappointment, far from the advertised 4-star rating, feeling more like a 2-star experience:
1. When I booked on Ctrip, it stated there would be late-night congee. The front desk confirmed it was available, but when I went, it was completely dark and empty. There's no need for false promises.
2. The check-in process was incredibly inefficient. I arrived around 4 PM, and the room wasn't even ready yet. I had to wait a good 10 minutes.
3. The so-called self-service coffee afternoon tea turned out to be just the one cold black tea they brought to the room – completely misadvertised.
4. The room window was tiny, and the lighting was poor. Luckily, it was a south-facing room; otherwise, the experience would have been even worse.
Neither the service, the amenities, nor the attention to detail met 4-star standards. Overall, it was very mediocre, and I wouldn't recommend it.
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