Very Disappointing Stay – Poor Management and Unacceptable Room type. I seriously don’t even understand how they claim 8.2 certificate with trip
My experience at this hotel was extremely disappointing, from check-in to the room conditions.
My reservation was from the 14th to the 16th, but I arrived shortly after midnight on the 14th. Despite having rooms available, the staff refused to accommodate me without charging an additional night. I even explained that I would be checking out on the 15th, although my reservation was paid until the 16th. A little flexibility and common sense would have been appreciated.
The staff contacted the manager, who simply insisted that I pay for another night. There was absolutely no effort to find a reasonable solution or show any understanding of the situation.
Unfortunately, the room itself was just as disappointing. I was placed on the first floor, where an extremely loud mechanical or engine noise made it almost impossible to sleep. The cleanliness was also below expectations, and even basic amenities such as toilet paper were of very poor quality.
To make matters worse, I didn’t find the staff particularly welcoming or helpful.
Overall, a very unpleasant experience. Poor customer service, inflexible management, excessive noise, and disappointing cleanliness. Hospitality should be about making guests feel welcome, not simply finding opportunities to charge them more.
I certainly wouldn’t recommend this hotel based on my experience and I am someone who travel a lot
