YEHS Hotel Sydney Harbour Suites

I don’t usually leave reviews, but our experience at Yehs was so awful that I feel obligated to warn others. On our second night, we found a big cockroach running in our room. We tried moving bed to find it. It became clear to us that the room had not been cleaned after the previous guests. Trash, dirt, and obvious signs of previous occupancy were still there. Completely unacceptable. When we went to the front desk for help, the staff told us they had no other rooms available and suggested to use cockroach spray and mentioned that it’s safe sleep in a room since it’s “odorless”. That was their solution. No urgency, no concern for our safety or comfort. He said we didn’t have evidence of the cockroach. We had to moved everything till we find the cockroach, killed it and took picture for him. Then he apologized. The staff was generally unhelpful, and although they assured us a refund for the night, the manager was just as dismissive. She refused to give her name and told us that she would “put the request in,” but unsurprisingly, we’ve heard nothing back since. No follow-up, no refund, no accountability. This hotel showed zero professionalism, zero cleanliness, and zero respect for guests. Do yourself a favor and stay far away from this place. I wish someone had warned us—so I’m warning you now.

Excellent location, however, it lacks on cleaning and amenities. I dont mind it being a very old building, but the plumbing and electrical systems are terrible. The shower would go extremely hot to extremely cold within seconds, then boiling hot again. The power points next to the bed are for international plugs so the standard Australian plug does not work, the usb power point makes a funny noise when connected, and the standard Australian power points available in the kitchen and lounge room are very low voltage, taking hours and hours to charge an iphone. The room itself is a great size, although it is very old and not well looked after. Both tvs in the room were old(not smart) with only one having usb port, which was the lounge room one, so in the bedroom you can only watch open channels.

- Great location: accessible to a few train stations and just walking distance to Darling Harbour and QVB - Friendly front desk service: the staff are friendly and unlimited coffee and milk are provided in the lobby - Washroom needs improvement: the bathing area, toilet bowl and basin are only segregated by a curtain, so your feet could get wet after someone had a long bath. Plus the water temperature never got warmed. We had a few cold showers during our stay which really annoyed us. - Some consumables are charged: need to bring our own toothbrush, toothpaste, and laundry detergent.

Good location. Near / walking distance to attractions and restaurants. Easy to find Halal food as well. Lobby serving coffee/ tea. Recommend to stay here.