Rosewood Phuket

I'm writing this review specifically because of the amazing service at this Rosewood. I'm really satisfied; it's the best service I've experienced at any Rosewood property. This level of service truly justifies the price. I want to thank all the staff at Rosewood Phuket for making my stay so pleasant and comfortable. The breakfast was delicious, and the healthy drinks offered daily were perfect for me! Also, you absolutely *must* try the hotel's Thai restaurant! I believe it's Michelin-selected, and the food is absolutely fantastic. My sister and I had a wonderful six days here 🥳. Plus, activities like boating and fish-watching are complimentary and included with the hotel stay.

The Chinese butler was incredibly helpful, and the entire hotel service was impeccable. I lost my luggage at the airport, and the front desk even offered me some of their clothes to wear. Although I didn't end up wearing them, I really appreciated the gesture. As soon as you step into the lobby, the staff immediately offer you water, beer, or juice. Communication was seamless.

The dining was definitely a highlight; every dish, including breakfast, was meticulously prepared and tasted fantastic. The service was top-notch, truly impeccable. With fewer rooms and more staff, they seemed to know exactly what every guest needed. The room was designed to feel very much like a home, which was lovely. The private pool in this room type was shallow and small, perfect for kids to splash around in. The gym wasn't large but was open 24/7, equipped with top-of-the-line machines, great for various cardio and light strength training. As for areas for improvement: the outdoor bathtub's hygiene was questionable, the tap water was quite erratic (splashing everywhere), and the reading lamp in the room would inexplicably dim and brighten on its own.

Excellent service! I was pleasantly surprised by the great service in Phuket. Many staff members speak Chinese, though it was quite expensive since we went during Chinese New Year. There were also a lot of foreigners, and overall, the crowd quality was very good. Both the beach and sand were beautiful. The only downside is that it's far from the airport, over a 70-minute drive. However, the hotel's airport transfer service was fantastic. They dropped us off right at the check-in counter. It cost 2000 RMB to the airport, and the car was an Alphard. We booked one car, and the hotel provided another one just for our luggage, which was amazing! I initially thought we'd have to pay for two cars.

Excellent for our anniversary.

Excellent! The Thai restaurant and breakfast at the hotel are both fantastic. It pretty much fulfills 99% of your vacation needs. You can communicate directly with the hotel service and Chinese-speaking butler via WeChat, and all your in-hotel expenses can be charged directly to your room, which is super convenient.

First and foremost, the service was truly exceptional. Whether it was the buggy drivers or the restaurant staff, everyone was incredibly polite. A special shout-out to our butler, Meiling, whose excellent Chinese made communication effortless and who patiently assisted us with all our requests throughout our stay. The Thai restaurant also served delicious food. However, there were a few downsides. For a room costing tens of thousands a night, the daily fruit offerings were quite underwhelming; two dragon fruits on the first and third days, and three oranges on the second day felt a bit ungenerous. Also, the minibar items were all chargeable. The turndown sweets were also very basic, just a few small cookies, which was quite disappointing. Another major point that didn't align with the price point was the hotel's spa. While the environment was decent, the techniques and procedures were no different from a regular massage outside, which was quite a letdown. The airport transfer service on our last day was a pleasant surprise; after arranging it with the hotel, we were met by a dedicated hotel staff member at the airport who guided us through fast-track customs, which was fantastic.