Anonymous User
January 7, 2026
I'm writing about my experience at this hotel to warn others who are planning to book to reconsider.
1. After checking in, I saw earplugs on the nightstand, which immediately gave me a bad feeling. Sure enough, there were several construction sites nearby. Work started around 7 AM every day, with renovation and construction noise making it impossible to get a good night's sleep.
2. On the morning of the second day, about an hour and a half after two female housekeepers had cleaned my room, a male staff member knocked on the door and immediately swiped his card to enter. I was changing clothes at the time and didn't have time to react. After I realized what was happening, I wrapped myself in a towel and asked him in English what he was doing. He pretended not to understand and spoke to me in Vietnamese.
I immediately called the front desk and asked them to check the surveillance footage to find out why this male employee entered my room. Fifteen minutes later, a floor attendant brought a fruit platter and told me in English that he might have come to clean. I explained: 1. He didn't have any cleaning tools. 2. My room had just been cleaned an hour ago. The attendant then said, "He might have come to change something." I asked the floor attendant to take the fruit platter back and informed her that I needed a formal answer. I asked her in English if male hotel employees are allowed to enter guest rooms alone, and she said no.
The hotel later stated that they had given the male employee a warning.
Fearing retaliation, I communicated with the hotel twice more, asking if they had made any adjustments to ensure my safety during my stay, but there was no positive outcome. The hotel only offered a 30-minute foot massage voucher and a one-hour late checkout. I brought the spa voucher and the hotel's apology letter back with me, and I immediately filed a complaint with Ctrip after leaving the hotel. I have audio recordings of the entire process.
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