M Hotel Danang

While the email correspondence before our stay felt a little slow, everything else was fantastic service-wise, and we thoroughly enjoyed our time at the hotel. We originally wanted to stay for two nights, but it was so popular that we couldn't book it. This is definitely a wonderful hotel that makes me want to stay for at least two nights next time. The infinity pool and the sunrise view from the 26th floor were absolutely breathtaking.

The M Hotel Danang is truly a luxurious and welcoming hotel. From the moment we checked in, we were overwhelmed by Vietnamese hospitality. While the staff handled our check-in and transferred our luggage to the room, we were comfortably seated in the lobby, enjoying a welcome drink and a refreshing cold towel – much appreciated after a long flight. The gentleman at the front desk was very friendly during check-in; he explained all the hotel's facilities and amenities and even gave us four vouchers for afternoon tea at the hotel restaurant. Our room had a direct ocean view and was simply wonderful, featuring large panoramic windows, a super comfortable bed, a bathtub perfect for relaxing, and a spacious bathroom with a separate toilet and shower. Regarding the hotel facilities, I must mention their two infinity pools. One faces the ocean and beach (excellent for watching the sunrise), and the other faces the city (great for sunsets, and we even got to watch the DIFF fireworks festival finale from the pool!). Unfortunately, I didn't use the gym (I was too lazy :(), but it looked hygienic and clean. I also want to highlight the breakfast positively; there was such a wide selection of hot and cold dishes, something for everyone, and the best part is that the selection changes daily – it's not always the same, which really sets it apart from other hotel breakfasts. No matter how good the hotel's facilities are, the staff truly stand out. In my life, I've stayed in many hotels (both for business and personal travel), and I genuinely have to say that the M Hotel Danang has the best staff I've ever encountered. They are always friendly, accommodating, proactive, polite, and helpful to guests. I don't know how the hotel trains its staff, or if it's just the wonderful personalities of each individual, but many international brands could certainly benefit from service training by M Hotel Danang. One last thing: on our first night, we ordered food from outside, but the delivery came without a large bowl. Within one minute of calling reception, the friendly lady in the lobby immediately sent a large bowl to our room so our food wouldn't get cold – thank you very much for that.

This was my third hotel in Vietnam, opened in 2024. The decor is very new and modern, and the room facilities are quite good. The service was also decent, and the breakfast selection was nice. Overall, it offers good value for money. However, for such a new hotel, why was the linen so tattered? The towels were frayed and the pillowcases were torn. They really need to replace their linens. The two rooftop pools offer absolutely stunning views – one overlooking the sea and the other the city skyline. Overall, I would still highly recommend this hotel!

The accommodation, cleanliness, and service were perfect. However, I was quite flustered when I wanted to pay for and requested a one-hour late checkout from the male front desk staff in the early hours of the 12th to the 13th, and he just flat-out said no without any explanation.

Super lovely hotel - friendly staff - service is top-notch - there's an amazing view from the pool on the 28th floor. Great location by the beach. Can recommend rooms with sea view. Breakfast is also top-class with something for everyone's taste.

The best hotel in Da Nang. Large, stylish room, stylish hotel. Lots of greenery. A big two-sided rooftop pool (for both sunset and sunrise views). Breakfast was beyond all praise. A huge variety of fruits, dishes ranging from European to Asian. Sushi, dim sum, soups, curries, and salads. There were no desserts, if anyone happens to need them, although you probably won't even get to them with so much other delicious food available. Afternoon coffee/tea, fruits, spring rolls, and desserts were also offered. Spotless white sheets and a comfortable bed with pillows. The bathroom had both a shower and a bathtub. Beautiful views of the sea and the city. Good gym with a Smith machine, pull-up bar, lat pulldown and horizontal row machines, a crossover machine, and more, plus yoga mats. Polite staff. I will definitely be back.

I booked this hotel over a month in advance, when there were plenty of rooms available, and specifically requested a high-floor room if possible. However, upon check-in, we were given the lowest possible floor – the 5th floor, when hotel rooms range from the 5th to the 26th floor. When we spoke with the front desk and the room manager, their attitude was extremely arrogant. We reluctantly stayed on the 5th floor for the first night. The next day, management informed us that the only available room change was to the 10th floor, and it didn't have a bathtub. We told them we had booked a room with a bathtub, but they insisted that this was the only room type available at the same price. It felt like we were being forced to accept it. We refused to accept their offer and immediately checked out, refusing to stay at this hotel. If our advance requests are completely ignored, what's the point of making them? Most importantly, all subsequent communication was met with arrogant attitudes, and we were essentially forced to accept their alternative options. The overall service awareness at this hotel is exceptionally poor; it was a truly terrible experience.