The Ritz-Carlton, Harbin

The room was very clean with a great view, and the lobby smelled amazing! The atmosphere is cozy, the service is super friendly, and the breakfast suited my taste perfectly. I'll definitely book again next time. Highly recommended!

The hotel facilities are excellent, and a fruit platter was provided upon check-in. The service is polite and attentive, and the breakfast is rich and varied, though it could feature a few more local Northeast Chinese specialties. There are also six types of pillows to choose from in the evening.

Ever since staying on the 79th floor once, I've developed a bit of an obsession with high-floor views. Of course, I also picked this place because the hotel is relatively new, and I’d never stayed at a Ritz-Carlton before. I booked a City View King Room to stay within my budget. I skipped breakfast thinking I'd check out the local morning market instead, but dinner portions every night were so huge that I never had to worry about going hungry in the morning anyway. The room also came with a capsule coffee machine; although the pod selection wasn't huge, it was plenty enough for me. At check-in, I mentioned that I didn't need full housekeeping during my stay—just taking out the trash and restocking amenities would do. Yet, something was always missed every single time. The craziest part was encountering a missing shower gel for the very first time. On the second day, when I went to the front desk to extend my check-out by two hours and recut my room key, I brought it up directly. Still, by that evening, there was no shower gel. I guess their Diptyque amenities are strictly rationed per day—use more than the quota, and you're on your own. On the other hand, they were surprisingly generous with bottled water, which makes me think different staff members handled different tasks. Also, turndown service only happened on the first night and never again after that. I figured the complimentary bedtime drink was just the local "Harbin Frozen Pear Drink," so I didn't bother bringing it up. That said, I really loved the heated towel rack—a huge plus for someone like me who likes hand-washing small laundry items. The dual-layer motorized curtains were great, the lighting controls were user-friendly, and I really liked the overall interior design. At the end of the day, I chose this hotel myself, so it is what it is. Oh, and my check-in date happened to be my birthday, but there were no greetings or recognition at all. Ironically, China Eastern Airlines surprised me with a plush toy and a handwritten card. Truly a "unique" level of service here.

The hotel was excellent overall! The facilities and environment were great, and the gym was well-equipped. The views were also fantastic. Both the surroundings and living conditions were top-notch. The service was impeccable, and the scenery was superb. The guest relations team, especially Teasel, was very attentive to our stay experience, making the entire process pleasant and reassuring. We ended up extending our stay for several more days.

The hotel service was excellent, and the breakfast spread was particularly rich and varied. The staff were also very kind to children, offering lollipops, special toiletries, and even coloring books. Highly recommended!

The hotel is very clean, and the room service was exceptionally warm and welcoming. The hotel itself is also quite new, giving it an overall great feel. 👍 The high floor offered a wonderful view of the Songhua River, making it a worthwhile stay.

The tallest hotel in Harbin, offering a commanding view overlooking the scenery on both sides of the Songhua River. The hotel facilities are excellent; the white marble bathroom exudes elegance, and the double vanity design is perfect for families. The swimming pool has crystal-clear water, and the breakfast is exceptionally lavish, featuring various local Harbin red sausages, Northeast-style raw vegetables with soybean paste dips, and exquisite Western pastries. The chefs also make local egg burgers on-site. The hotel staff are polite and greet guests with smiles, and the room attendant even thoughtfully laid out the slippers during turndown service. The paper bags feature a unique design—instead of the usual shoelace-like handles that easily slip out of the holes, every tiny detail reflects the thoughtfulness of The Ritz-Carlton.

The hotel's location is excellent, with convenient transportation, comfortable surroundings, and a great view. The service is warm and the breakfast is plentiful. It's the best hotel I've stayed in so far during my travels. I'm even planning to stay here again when I return to Harbin in a couple of days!

As a budget-conscious traveler who's stayed in Beijing, Tianjin, Chengdu, Xi'an, and now Harbin, I subjectively feel that the Ritz-Carlton Harbin is the absolute bottom tier for Ritz-Carltons in mainland China. At the very least, their service should be on par. They couldn't customize my room key, claiming it's only for Titanium members and above. The Lion (Ritz-Carlton's member discount) isn't honored here; other Ritz-Carltons offer at least a 10% discount, but this one directly stated, "We're not part of the same system as other Ritz-Carltons." The breakfast selection was extensive, but the kitchen staff were chatting without masks (though it might have been about work). What was truly outrageous was seeing a male employee at the workstation talking on the phone with one hand while the other hand was directly in a wok, stirring noodles (likely fried noodles) with his bare hands. During breakfast, my family and I hadn't even been eating for half an hour when three different servers repeatedly approached us asking if they could clear our plates, even though there were empty tables around and no one waiting. I had already politely but firmly told the first server that we would be leaving in five minutes at most, yet two more still came to ask about clearing the plates. This is something I've never experienced at any other five-star hotel. I am truly unsatisfied with the service during this stay at the Ritz-Carlton Harbin.