Hilton Sydney

Great Location and Renovation, but Terrible Service and Outrageous Parking Charges Hilton Sydney has an excellent location, and the hotel looks much better after the renovation. Unfortunately, the service and parking experience seriously ruined my stay. A very simple request became unnecessarily frustrating. I called the hotel asking for a straw. After asking three separate times, they still managed to bring the wrong item. For a Hilton property, I would expect much better attention to basic guest requests. However, the biggest problem was the parking. I was charged an unbelievable AUD $160 for overnight parking, while the parking signage outside showed $25. When I questioned hotel staff about this huge discrepancy, I was told that apparently there are “two different systems.” From a guest’s perspective, that explanation is simply unacceptable. If there are different parking systems, rates or conditions, they need to be communicated clearly BEFORE a guest parks — not after receiving a $160 charge. Charging $160 overnight when a guest sees $25 advertised outside feels extremely misleading and unreasonable. Whatever the internal explanation may be, guests should not be expected to understand or pay for confusing arrangements between different systems. The location is excellent and the renovated hotel itself is nice, but service standards and transparent parking charges are fundamental parts of the guest experience. $160 for one night of parking compared with a displayed $25 rate is outrageous. Hilton Sydney needs to seriously review how this is communicated and handled.

Location is superb,next to QVB and walking distance to most attractions in CBD areas and Chinatown. Breakfast was great with varieties of food. Swimming pool and gym are fantastic. Parking is just below the hotel and accessible by car park lift to the lobby.

Great location easy access to every spots; infront of the hotel got tram

Great location, great service and good breakfast. Also access to Fitness first was a pleasant surprise.