Hyatt Regency Metropolitan Chongqing

The room was spacious, and the bedding was very comfortable. It was clean, hygienic, and had no strange odors. The toiletries smelled great. The gym was excellent, and the breakfast was abundant with a wide variety of choices and good taste. The service was also very enthusiastic.

This is an older five-star hotel, and my stay was just average. They strictly enforce the 3 PM check-in time. We arrived in Chongqing in the morning and couldn't check in, so we stored our luggage and went out. We came back around 1 PM, asked the front desk, but still couldn't check in. They said our deluxe suite had a late checkout and housekeeping hadn't finished cleaning it. We had to wait until 3 PM, so we had no choice but to wait in the hotel lobby. It felt quite rigid, without consideration for basic guest needs. After we checked in, one of the two bathrooms in the suite had a broken overhead shower. There were no welcome fruits, and the hotel didn't have a room service robot, so we had to go downstairs ourselves to pick up our takeout, which was inconvenient. I can only say its advantage is its excellent location; it's very convenient to get anywhere from the hotel. The doorman helped with our luggage once, so that's a plus.

Facilities: Although the hotel is a bit old, the facilities are well-maintained. Cleanliness: Out of three rooms, two had minor issues, and the overall room cleanliness needs improvement. Environment: It's very convenient to walk to Jiefangbei and Hongyadong.

I really have to give a huge shoutout to the Grand Hyatt! Its excellent location goes without saying – it's convenient for getting anywhere. Every staff member here is incredibly enthusiastic with their service! This time, I was traveling with my parents and child, and we were given connecting rooms. With the connecting door open, it couldn't have been more convenient! During our stay, I urgently needed to print some documents, and the front desk quickly helped me out, which was fantastic! You absolutely *must* try the Napoleon from the Deli on the first floor; I highly recommend it! At checkout, they even gave my child a commemorative room key with their name on it, which was such a thoughtful touch! Next time I'm in Chongqing, I'll definitely stay at the Hyatt again~ ❤️

Our family of four stayed in a Club Family Suite. The living room was very spacious and bright, with large windows offering an expansive view, including a glimpse of the river. Breakfast was decent and not crowded, and the service was quite attentive. We especially appreciated that the hotel mailed back our charging plug, which we had accidentally left in the room. I had been a bit worried before, having seen some online comments about outdated facilities, but after checking in, I found the Club rooms to be quite new, with a simple yet elegant decor that felt comfortable and relaxing. I highly recommend it for families. Our whole family agreed that this stay was an excellent experience, exceeding our expectations.

It was pretty good, Hyatt has always been quite reliable. The front desk was excellent, they upgraded our room. The hotel facilities were decent, we took the kids swimming. The location is also very good. Overall, it was fine.

An excellent stay! Whenever I'm in Chongqing, I always choose between the Hyatt and the Westin next door. Overall, the Hyatt offers much better value for money. Both have great locations. The front desk staff were quick and polite during check-in. Although there was a slight unpleasant incident in the room for two of our female companions, the hotel handled the issue very promptly and to our satisfaction. I will definitely choose the Hyatt again on my next visit to Chongqing. Thank you!

The location is a bit awkward, as it's always bustling with people, but it's convenient for getting to various attractions. Breakfast was decent, and the service was okay. However, the room was too small, and there was no view from the window, which didn't really justify the price.