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Not clean reception mot helpful no parking enough

سيء جدا المكان غير نظيف

I had a very disappointing experience at Al Mansour Plaza Hotel, Qatar. The receptionist, Mohammed, was unprofessional—he addressed guests as “boss”, did not wear a name tag, took a long time for check-in, and did not follow proper check-in/out procedures. There was no warm greeting, and overall, the service felt disorganized. Additionally, there was no manager or supervisor available to address concerns. The business center was restricted to staff only, which is highly unusual, and when I tried to print a document, the receptionist spoke to me rudely, saying guests were not allowed to use it. Moreover, room service was not available 24/7, which is inconvenient for guests. A hotel should ensure basic hospitality services are met, but this hotel failed in multiple areas. I do not recommend this hotel to anyone looking for professional service and a comfortable stay. There are much better options in Qatar.

security guard , and the other security guard with him, are so so helpful! Very polite and very respectful. Made the trip worth while as everyone including house keeping, reception, security, restaurant staff were all helpful and so sweet. I stayed from 19th October to 21th October .

During my recent two-night stay at the hotel, I encountered several issues with the afternoon receptionist who was working at the afternoon of 14th October that left me with a very negative impression. On the first day on the 13th I extended my stay, having already scanned the required documents on the 12th (two passports, mine and my wife’s). However, the following day, the receptionist sent a security officer to my room, wrongly assuming that I had an unauthorised visitor. This was both embarrassing and inappropriate, especially considering I was staying with my wife. It’s clear the receptionist didn’t check the system properly to see that both passports were already on file, which caused unnecessary stress. Later, I called reception to politely request extra water, as the room had not been cleaned or restocked. The receptionist confirmed my request, but the water was never sent. This level of service is unacceptable. To make matters worse, when I checked out, the receptionist didn’t offer any explanation or apology for the multiple inconveniences I faced. He was unprofessional, rude, and lacked basic courtesy. The overall experience was extremely disappointing, and this receptionist’s behavior has left a lasting negative impression. I strongly recommend management address this issue to prevent future guests from having a similar experience. Based on this, I cannot recommend the hotel and hope steps are taken to improve the service quality