citizenM Kuala Lumpur Bukit Bintang

Absolutely amazing!!! Huge bed, great environment!!! Facilities are comprehensive, and hygiene and service are excellent! I recommend this hotel to everyone visiting Kuala Lumpur!

First off, there's something off about the vibe of this hotel. I felt uneasy the moment I walked into the room, but I toughed it out. Then, around 4 AM that night, I suddenly couldn't breathe, got sick, and lost my voice. I originally booked two nights because of the good location, and my next stop was Penang. But since I fell ill so suddenly, I just wanted to get back home ASAP. So, I tried to check out early that morning, but the staff ignored my request. I went downstairs again later that morning to discuss it, but they still refused to refund the second night. Considering all their rooms were fully booked for the New Year, they could have easily re-sold it, but they showed no flexibility or compassion whatsoever. There was absolutely no service to speak of. I had no choice but to forfeit the second night's fee, checked out that day, and went back home to see a doctor. After checking, the main issue is that the hotel room is not well-ventilated; there are no windows, and there might be some germs inside. Also, the space is too small, and the air conditioning blows directly at you. I will definitely never stay here again, and I don't recommend it to anyone. Find somewhere else, or you'll find the toilet and shower areas ridiculously small – you can barely even use them.

Just a few minutes' walk from Alor Street Night Market, which is super convenient. The staff were excellent, very friendly and helpful. The room was really smart, with an iPad controlling the lights. Breakfast was good too. The decor and attention to detail were impressive. Perfect for tourists!

I chose to stay here for the Mayday concert at Bukit Jalil, and a lot of other fans were staying here too. It's a safe 10-minute walk to the metro station, which made getting to and from the concert super convenient. There's a 7-Eleven downstairs and Jalan Alor is right behind the hotel. Getting a taxi was easy too. The Kuala Lumpur hop-on hop-off bus stop and the famous McDonald's intersection are both just a 10-minute walk away. The room was quite comfortable, and you can ask the front desk for slippers.

First time in Kuala Lumpur, booked online, and it was pretty good! Very clean, and the front desk service was excellent. It's very quiet, my little one loved it, and the location is great. I'd definitely consider staying here again.