Sonder South Wabash Apartments South Loop

Booked at the Sonder on Wabash and they couldnt open my unit door. It was 1am and the only way to communicate was via chat. Sat there for two hours as they attempted to change door codes and then find the security man, who was no where to be found. Basically said, sorry go away and left me without any where to stay.

I’m sorry this place was bad. We wanted a good spot like this. Through our 4 day stay the elevator did not work. Four floors up the stairs which were quite dirty and steep. As older people it made a difference in our experience. The room was weird-walls were scrapped up, rug was a stringy mess. I think this place is really more like a bad apartment or youth hostel. It’s really not any kind of hotel, let alone e a Marriott.

I would absolutely not use this hotel as they canceled my reservation three hours before check-in. This is not the kind of news you want to get when you are boarding your flight and expect lodging to be confirmed, especially when you call that morning and they confirm that your reservation is complete and paid in full. Disappointing and absolute horrible business practices, especially for a Marriott Bonvoy hotel.

Fantastic. Great accommodation in a lovely neighbourhood. Felt very safe. The 2 bed apartment was massive. Everything you need. Our 5 day stay included a weekend, and it was quiet. The only noise really came from (at times) the air con in the bedrooms. The apartment was just over a 5 minute walk to Roosevelt station and 2 stops from downtown. Plenty of buses from one block away. A CTA card for buses and the L trains was $5 daily or $20 for a week unlimited. A fantastic (and massive)supermarket, Jewel Osco was near to the station. Reasonable prices. There is no front desk at the property - contactable only through the Sonder app or on the phone or sms. Didn't have to use this. Entry system - you will be sent a code for the front door. There are lockers to store luggage - including 3 large ones which will each take ake 2 big suitcases and more. Your different room code won't work until 4pm. This Sonder (and they're part of Marriott) in Chicago was wonderful - everything (on a previous part of our trip) the Sonder in Detroit wasn't, Amazing it's the same brand/company, but such different experiences.