HomeFranceWi-Fi & SIM cardsMultiple European countries CTExcel 5G eSIM | EE Internet United Kingdom number | Supports calls & SMS register app | Local phone customer support | 7-30 days | QR code
Multiple European countries CTExcel 5G eSIM | EE Internet United Kingdom number | Supports calls & SMS register app | Local phone customer support | 7-30 days | QR code

Multiple European countries CTExcel 5G eSIM | EE Internet United Kingdom number | Supports calls & SMS register app | Local phone customer support | 7-30 days | QR code

4.5/5
Good
(25 reviews)
500+ booked
Use anytime during validity
Book now for today
Booking confirmation
Renewable
Cancel anytime
From
US$4.60
Limited-time sale
5% off
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Device info

Product description

Traffic

Total package 10G high-speed, includes EU calls and SMS | Total package 15G high-speed, includes EU calls and SMS | Total package 30G high-speed, includes EU calls and SMS | Total package 60G high-speed, includes EU calls and SMS

Applicable aircraft

Phones that support eSIM

Signal coverage

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Türkiye, United Kingdom.

Telecommunications operator

This card is from China Telecom CTExcel and uses EE's network. When you arrive in different countries or regions with signal coverage, the SIM card will automatically switch communication operators.

Service language

24/7 Chinese and English phone customer support

Product details

CTExcel Europe multi-country eSIM - more than just a data card

CTExcel is a global telecommunications brand launched by China Telecom Europe, specializing in cross-border communication services.

This product is provided with Internet services by EE, a premium local operator in the United Kingdom, and can roam to multiple European countries, connecting to high-quality local operator networks.

This product includes high-speed traffic for multiple European countries and provides a United Kingdom number, suitable for scenarios such as European travel, study abroad, business trips, app registration, and receiving verification codes.

Product highlights

  • UK phone number: Can be used for communication, app registration, and receiving SMS verification codes
  • Europe multi-country internet: Supports 4G/5G networks, ideal for multi-country travel
  • Calls and SMS: The package includes European call mins and SMS
  • Brand assurance: A telecommunications brand under China Telecom Europe
  • Customer support: 24/7 Chinese and English phone customer support
  • Emergency contacts made easier: In case of emergencies, you may contact the property, driver, customer support, insurance company, or embassy/consulate

Product introduction

Note: The 30-day 30GB and 30-day 60GB packages include an additional 5GB Swiss data allowance.

Covering 36 countries and regions: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Türkiye, United Kingdom.

Network environment and app

High-speed 4G/5G internet coverage throughout the journey

Local services

For any product issues, users in the United Kingdom can call 888 for free.

Users outside the United Kingdom should call +447870020888.

To check the balance, send SMS BAL to 888

About renewal: Renewal can be processed through the original booking during the usage period or within 7 days after expiration.

(Only packages of 15 days or more can be renewed, and any package is allowed)

Cancellation service: If not installed or activated, the booking can be canceled directly

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Validity period
Valid for 90 days from the booking date, Valid for 1 use(s) only
What's included
Package traffic, calls and SMS
Undescribed parts in the product
How to use
Instructions
 
How to activate
 
[Installation requirements]
Your phone must have a stable mobile data or Wi-Fi connection, and you must be outside the Chinese mainland, Hong Kong, and Macau.
 
Method 1: Quick installation
Tap "Install" in the Trip.com app or the "One-tap install" link in your voucher for instant setup.
 
Method 2: Scan QR code/manual input
1. Open the QR code attachment in your Trip.com booking and print it or save it to another device.
2. Go to "Mobile network" (iOS) or "SIM manager" (Android) in Settings.
3. With internet connection, tap "Add cellular plan" (iOS) or "Add SIM/Add eSIM" (Android) to scan the QR code.
4. If scanning fails, manually enter the "SM-DP+ address and activation code" from your booking receipt.
5. If steps 3-4 fail, your device might be carrier-locked (restricting other networks) - contact your carrier to unlock before using eSIM.
 
Set up internet
 
[Using eSIM]
After arriving at your destination, follow these steps:
1. Disable your primary SIM (or turn off its "mobile data") and enable the eSIM.
2. Activate the eSIM:
◦ iOS: Go to "cellular network", select and enable this eSIM
◦ Android: Go to "SIM manager", enable the eSIM and set it as default for "mobile data"
3. Enable "data roaming".
4. If still no internet connection, restart your device.
 
Search no.
 
Settings - mobile network - SIM card
SMS notification after activation
 
Make calls and send SMS
 
To call locally: dial the local number + country/region code + phone number
 
Check balance
 
Cardholders in the United Kingdom can call 888 for free.
Users outside the United Kingdom should call +447870020888.
Send SMS BAL to 888.
 
Top up
 
Please take action on your original booking for renewal or changes
Change & cancellation policies
Free cancellation before redemption or activation
Partial refund is not available.
To change the date or time, please cancel your booking and book again.
Important note

[Mobile device compatibility requirements]

1 Your device supports eSIM functionality

To check: Enter *#06# on your phone's dial pad. If an EID is displayed, your device supports eSIM. If no EID appears, it does not support eSIM.

2. The phone is not network-locked.

Check method: Please confirm with your carrier whether your device is unlocked and supports all network bands.


Please confirm whether you meet all the above conditions before purchase. All requirements must be met simultaneously for the eSIM to function properly.


Installation recommendations

Installation time: eSIM installation requires a stable internet connection. We recommend scheduling it when you have internet access.


[Enable eSIM]

Please ensure the "data roaming" option for your eSIM is enabled.


Other

Valid for activation within the validity period, typically 180 days.

The package can be renewed within 30 days after the usage period ends, but cannot be renewed after exceeding 30 days

To check the balance, send SMS BAL to 888

Users in the United Kingdom can call 888 for free.

Users outside the United Kingdom should call +447870020888.

For internet issues, balance inquiries, or emergencies, please call our hotline. Customer support is available 24/7.

Some information on this page is provided by AI translation

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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