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From March 24, 2025, Japanese embassies and consulates such as the Japanese embassy in Thailand, Japanese consulate general in Chiang Mai, Japanese embassy in Singapore, Japanese embassy in Germany, Japanese consulate general in Düsseldorf, and Japanese consulate general in San Francisco will implement digitalization of overseas residence registration certificates.
The above info may change. The specific information is subject to
Subject to actual conditions.The redeem location may change. For details, please confirm on the official website. Japan rail pass pickup and redeem locations:
Ticket information:
Click here for the JR railway map of Japan
Click here for the Shinkansen railway map of Japan
Cancellation & change policy
- Not redeemed and canceled within 12 months after ticket issuance will incur a 10% processing fee;
- For tickets already redeemed in Japan but unused within the validity period, refunds can only be processed at designated JR station counters in Japan. Please inquire with on-site staff for specific refund counters and results, which will be subject to the final processing outcome.
- A ticket refund requires providing photos of the complete ticket and the torn ticket. The platform will process the request based on verification results after receiving them.
- Once redeemed and in use, the ticket cannot be canceled.
- Lost redemption vouchers will not be reissued. Please keep them secure.
