HomeBerlinWi-Fi & SIM cards[Germany] 5G | eSIM | Multiple plans available | Subscription ready to use | Hotspot supported | QR Code
[Germany] 5G | eSIM | Multiple plans available | Subscription ready to use | Hotspot supported | QR Code

[Germany] 5G | eSIM | Multiple plans available | Subscription ready to use | Hotspot supported | QR Code

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Free cancellation by 00:00, 1 day before the expiration date
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Device info

Anweisungen zur Gerätekonfiguration

1. Hotspot-Freigabe: Unterstützt

2. Vermeiden Sie es, den Datenverkehr im Voraus zu starten. Daher wird empfohlen, eSIM nach der Ankunft am Zielort zu installieren und zu aktivieren.

3. Nach der Aktivierung wird die Anzahl der Tage im Paket auf der Grundlage einer kumulierten Gesamtdauer von 24 Stunden berechnet.

4. eSIM ist ab Kaufdatum 180 Tage lang gültig.

5. Nur Internet-eSIM: Unterstützt keine Sprachanrufe, Textnachrichten oder andere Aufladungen; Google Maps, Facebook, Twitter, Instagram, LINE und WhatsApp sind nicht möglich .

6. Die Versionen der Mobiltelefone sind von Land zu Land unterschiedlich. Bitte bestätigen Sie vor dem Kauf, dass Ihr Mobiltelefon die eSIM-Funktion unterstützt. Wenn Sie die Bestellung aufgrund einer Geräteinkompatibilität stornieren, erfolgt keine Rückerstattung unterstützen derzeit die Installation und Nutzung von eSIM).

7. Ein QR-Code kann bis zu 10 Mal heruntergeladen werden. Nach erfolgreicher Installation und Bindung kann das Gerät nicht geändert werden gekauft.

8, If you meet the slow network speed, can not be used, etc. can contact us to deal with the problem, e-mail account: internet-hvgroup2@hvgroup.com.cn 

China Beijing time zone UTC+8 Troubleshooting time: 9:00-23:30

Product details

To check your order packages and package usage, please log in to https://global.cmlink.com/en/login and follow the prompts to register using your email or mobile phone number.

Support: ChatGPT, Naver Map, KakaoMap, Papago, Melon, Melon Ticket, Global Interpark, TikTok (supported in some countries, the use of TikTok is restricted by the APP service provider, and requests for refunds due to restricted access to TikTok will not be accepted)

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Validity period
Valid for 180 days from the booking date, Valid for 1 use(s) only
What's included
eSIM package data
How to use
Wie installiere ich eSlM auf einem Mobiltelefon?
Hinweis: Unterbrechen Sie den Installationsvorgang nicht. Stellen Sie vor der Installation sicher, dass die Internetverbindung des Geräts stabil bleibt.
Folgen Sie dem folgenden Prozess und scannen Sie den QR-Code zur Installation
1. Nach der Bestellung sendet das System nach dem Kauf den QR-Code zum Herunterladen der eSIM an Ihre Reisebestellung.
Befolgen Sie den folgenden Vorgang und scannen Sie den QR-Code zur Installation und Aktivierung
Gehen Sie auf Ihrem Mobilgerät zu Einstellungen – Mobilfunknetz/Mobilfunknetz – und wählen Sie Mobilfunknetzplan hinzufügen/Mobilfunknetz aus
Scannen Sie den QR-Code – nach Abschluss des Downloads können Sie ihn verwenden, indem Sie einige Grundeinstellungen vornehmen.
*Wenn Sie den Code nicht scannen können, können Sie zur Installation die „SM-DP+-Adresse und den Aktivierungscode“ in den Bestellbeleg eingeben
(Aufgrund unterschiedlicher Mobiltelefone und Systemversionen unterscheiden sich der Anzeigename und die Schritte geringfügig.)
Internetzugang einrichten
So richten Sie den Internetzugang ein
Bei den meisten Mobiltelefonen sind keine Einstellungen erforderlich
1. Starten Sie eSIM und aktivieren Sie Datenroaming, um auf das Internet zuzugreifen.
2. Wenn Sie nach dem Einschalten des Datenroamings immer noch nicht auf das Internet zugreifen können, starten Sie bitte Ihr Telefon neu und schalten Sie den Flugmodus ein.
3. Wenn Sie nach dem Neustart Ihres Telefons nicht auf das Internet zugreifen können, wählen Sie bitte manuell das Netzwerk aus oder legen Sie den APN fest.
Network operator/APN list:
Operator: APN: cmhk/cmlink/internet.proximus.be
Change & cancellation policies
If a cancellation request is submitted before 00:00, 1 day(s) prior to the expiration date, no cancellation fee will be charged.
If a cancellation request is submitted after 00:00 1 day(s) before the expiration date, a fee of 100% will be charged.
This product cannot be canceled after activation.
If a discount is applied, the cancellation fee will be calculated based on the original price before the discount and will not exceed the amount paid.
Partial refund is not available.
Important note

1. How do I download and use it after purchasing an eSIM?

The system will send a QR code for downloading the eSIM to the email address linked to your order after you make your purchase.

2. What should I do if I don't receive the email with the download QR code?

If you do not receive the eSIM QR code, please contact online customer service or send an email to internet-hvgroup2@hvgroup.com.cn to request a resend.

3. Can I download an eSIM profile on different devices?

No, an eSIM profile can only be downloaded to one device for use.

4. Why am I unable to "Join a mobile network plan" after scanning the eSIM QR code on my device?

Please make sure your device is connected to WiFi before trying again.

5. How do I switch my data to eSIM?

Please check if your cellular number is enabled by selecting "Cellular – Cellular Number – Enable this number". If you still have problems, please contact customer service.

6. How do I check the ICCID?

If your cellular number is enabled, you can view your ICCID in "General – About – eSIM".

7. I have successfully activated the eSIM service, but the applicable device is unable to connect to the mobile network. What should I do?

Please turn off and restart your device and update your iOS version before trying again.

8. The issue of eSIM not being able to share hotspots.

Due to differences in mobile device versions, if you encounter an issue where eSIM works normally but you cannot share a hotspot, please try the following instructions to see if you can restore it:

1) Is the phone a contract phone or a locked phone?

2) Has the VPN been turned off?

3) Has data roaming been enabled?

4) Should eSIM be set as the primary number?

5) Is your phone updated to the latest iOS version (iOS 13.6)?

6) Please use a physical SIM card to access the internet, turn on the mobile hotspot sharing function (ensure the hotspot is available), then do not turn off the hotspot, and then switch the phone to eSIM internet access. Please try this several times and turn the phone on and off.

7) If all the above issues have been resolved, please contact online customer service.

FAQ

How do I find out if my phone supports eSIMs?

Your phone must meet two conditions:
1. Dial *#06# in the phone call interface. If an EID is displayed, it indicates that your phone supports eSIM. Without an EID, an eSIM cannot be used.
2. Confirm with your carrier to ensure your phone is not locked to a network.

How can I fix issues with my eSIM?

1. Select eSIM as your mobile data source.
2. Turn on data roaming.
3. Refer to the how to use guide for manual APN setup.
4. Restarting your phone may also help.
5. If none of the above work, contact customer support

Can I use an eSIM and a SIM card at the same time?

Yes, with dual SIM functionality, you can activate both a physical SIM card and an eSIM simultaneously.

How to solve eSIM hotspot issues? What can I do if my eSIM's hotspot is not working?

Due to varying phone models, if your eSIM supports hotspot functionality but cannot use it, try the following:
1. Check if your phone is a contract or locked device
2. Ensure any VPNs are disabled
3. Make sure to turn on data roaming
4. Check if the eSIM is set as the primary device
5. Update your phone to the latest version
6. Use a physical SIM for internet, enable hotspot sharing (ensure it's available), then switch to eSIM without turning off the hotspot. Repeat this process several times, including restarting your phone several times.
7. If none of the above work, contact customer support

What can I do if I lost my eSIM installation QR code? I am experiencing a "This code is no longer valid" error.

Contact customer service with your booking number and a screenshot of your phone settings so we can provide you with support and assistance.

Where can I find the EID and IMEI on my phone?

The EID functions as a digital signature that links devices to mobile networks, typically comprising 32 characters, which include both letters and numbers. The IMEI, or International Mobile Equipment Identity, serves as a unique identifier for your phone and is generally 15 digits long.
For iPhones, you can find your EID and IMEI by going to "Settings" > "General" > "About" > EID/IMEI. Another quick way to find your EID and IMEI is by dialing *#06#, which will display a screen with your device information.
For Samsung phones, go to "Settings" > "About Phone" > "Status Information" > IMEI/EID

How do I activate a renewal?

For total volume-based eSIMs, the renewal will automatically activate after the first plan has been completely used up. You don't need to scan the code again for installation. Once the first plan is used up, refresh the network, wait a few minutes, and it will automatically renew for you.
For daily-based eSIMs: The renewal booking will automatically activate after the days covered by the first booking's package have used up. You don't need to scan the code again.
Additionally, if you want to use eSIM on a different phone, please do not place a renewal booking, as renewal bookings do not support changing phones.

Can I still purchase your service if I have already activated an eSIM on my phone?

Yes, your phone can store multiple eSIM profiles at the same time. You can choose which one to use in your phone settings.

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