FAQ | Installation & Activation
Q1: I see “This code is no longer valid”
This usually means the eSIM is already installed. Please check Settings > Cellular first.
If a new plan is listed, the installation was successful. Simply follow the remaining setup steps to connect automatically.
Q2: Can I reinstall or use it on another phone?
The eSIM can be reinstalled up to 5 times on the same device. You must delete the existing eSIM before rescanning.
Once installed, the eSIM is locked to that specific device and cannot be transferred to another phone.
Q3: Can I install before departure?
Yes. However, for multi-country plans, please do not turn on the line until you arrive. Connecting to a covered network may trigger your plan earlier than expected.
FAQ | Using an eSIM
Q1: How can I check my remaining data?
You can track your data usage via the link in your voucher using your order number.
Please note that the usage counter may experience a short synchronization delay, which does not affect your actual available data.
Q2: Why does network quality vary?
Signal quality depends on local network conditions. Your device will automatically switch between 5G and 4G/LTE to ensure the most stable connection. If you experience persistent issues, please contact our support team immediately for assistance.
Q3: Why can't I access certain apps or websites?
Some mobile payment, banking, or streaming apps may apply regional restrictions or enhanced security checks when used abroad. These measures are managed by the app providers and do not indicate a network issue. We recommend confirming your apps' access policies before traveling to ensure uninterrupted service.
