• After arriving in a covered destination, please enable Data Roaming for the eSIM to access mobile data normally.
[eSIM Installation Required Before Traveling to Turkey]
Please make sure to download and install the eSIM before your departure. Due to local regulations in Turkey, downloading and installing the eSIM after arrival may not be possible because of network restrictions.
[Important Notes for Renewal Service]
1. Please confirm before purchasing.
• Separate Plans: The renewal order and the original order are treated as two separate plans. Data allowance and validity periods will not be combined.
• Device Restriction: Renewals can only be used on the original bound device. If you plan to change phones, please purchase a new plan instead of a renewal order.
• How to Purchase: Please go to the original order page and tap the [Renewal] button.
• No Reinstallation Required: As long as the original eSIM has not been deleted from your device, the renewed plan will work automatically after activation.
2. Data & Validity Activation Rules
The renewed plan will be added to your existing eSIM (not combined with the original allowance). Activation rules are as follows:
Option 1: Automatic Activation — When Validity Period Ends
If the original plan still has remaining high-speed data but the validity period has expired, the renewal plan will automatically take effect after the original plan ends. No manual action is required.
Option 2: Manual Activation — When High-Speed Data Is Exhausted
If the original plan's high-speed data has been fully used and speed has been reduced, but the validity period has not yet expired, the system cannot automatically activate the renewal plan.
If you would like to start using the renewal plan earlier, please contact customer support to request an early termination of the original plan.
*Important: Early termination of the original plan is irreversible. Refund requests caused by the inability to restore the original plan will not be accepted.
[Real-Name Registration for Hong Kong/Taiwan Use]
To comply with the latest regulations in Hong Kong and Taiwan, real-name registration is required before using eSIM in these regions. No registration is needed if using the eSIM elsewhere.
Click the link below to complete registration (if inaccessible, copy and paste into browser): https://global.cmlink.com/en/real-name
• Hong Kong: Real-name registration can be completed before departure (requires installing and enabling an eSIM). One document can register up to 10 eSIMs.
• Taiwan: Real-name registration can be completed before departure. One document can register up to 3 eSIMs.
Notes:
• If the real-name registration quota is full, please contact customer service to release the limit.
• An extra 50MB of data for 1 day is provided (shared between Hong Kong and Taiwan, one-time use only), and can only be used to access the real-name registration webpage.
• If real-name registration needs to be completed after arrival: After arrival — Install and enable the eSIM — Receive the real-name registration SMS — Use mobile data or the airport's free Wi-Fi to access the link in the SMS.
[Disable Domestic SIM Card Roaming]
Before using an eSIM, make sure to turn off data roaming on your domestic SIM card to avoid incurring high international roaming charges. You will be responsible for any related fees, including roaming charges, overseas SIM card/eSIM purchase costs, and transportation expenses. No additional compensation will be provided.
[Maintaining Fair Usage Policy]
To maintain network quality and the Fair Usage Policy (FUP), telecommunications companies may throttle users who consume large amounts of data within a short period, leading to slower speeds or inability to connect. To ensure stable internet access, please avoid activities that consume excessive data, such as prolonged video streaming/downloading, software updates, or sharing your network (hotspot).
