9.2/10
The property offers diverse amenities, such as a hot spring pool with scenic views, a playroom for children, and a planetarium experience. Guests appreciated the variety of activities available, including stargazing and walking trails.
9.2/10The staff at the hotel receives high praise for their friendliness and helpfulness. Guests mention smooth and fast check-ins and appreciate the assistance provided by the staff during their stay.
9.6/10Staff are consistently described as friendly, helpful, and efficient. Guests appreciate the prompt service and the ability to check-in and check-out easily. The presence of staff who speak Chinese is noted as a positive.
48.8/10The service is exceptional, with staff going out of their way to accommodate guests' needs, including early check-in and attentive handling of luggage storage. Front desk staff are consistently praised for their warmth and helpfulness.
58.4/10Guests consistently praise the welcoming and polite staff, highlighting the professionalism and friendliness of the service team. Special requests and travel inquiries are handled promptly, enhancing the overall guest experience.
68.6/10The hotel is centrally located, providing easy access to downtown attractions and dining options within walking distance. Its proximity to the Saddledome and Flixbus transfer points is highly appreciated by guests.
79.3/10The hotel is situated in a convenient downtown area, within walking distance to amenities. Despite the ongoing road construction, many guests find the location favorable for both business trips and leisure stays.
89.4/10Guests consistently praise the hotel for its cleanliness and hygiene. The rooms are described as very clean and tidy, contributing to a comfortable and pleasant stay.
99.1/10The hotel is conveniently located in the downtown area, making it easy to access restaurants and shops. Its proximity to Calgary's central attractions makes it ideal for tourists and business travelers alike.
109.4/10The hotel is centrally located in Banff town, close to restaurants, shopping areas, bus stops, and attractions like Lake Louise (40 minutes drive). Guests repeatedly praised its convenience for exploring the area.
Featured in 2026 Americas 50 - Cultural Hotels
