9.1/10
Many users appreciate the spacious rooms and the stunning views of the city, river, or lake from their accommodations.
8.7/10The hotel is highly praised for its excellent location, situated in the vibrant heart of Manhattan near Times Square and Broadway, offering easy access to transportation and numerous attractions.
8.0/10Rooms are described as comfortable with spacious layouts and modern furnishings. Guests appreciate the clean beds and ample space, although some note the decor is outdated. Overall, the rooms provide a satisfactory level of comfort for guests.
49.2/10The hotel offers excellent facilities including a gym and spa, which are widely appreciated despite their compact size. Cafe Chelsea is highlighted for its fantastic breakfast and vibrant atmosphere, contributing to guests' enjoyable experiences.
59.0/10The hotel's cleanliness is frequently highlighted, with guests noting the sanitary conditions and pleasant atmosphere. The establishment is described as clean and well-maintained, contributing to a comfortable and enjoyable stay.
68.8/10Several reviews commend the friendly and attentive staff, who contribute positively to the overall experience. Despite isolated incidents of poor service, the majority of guests report encountering kind and helpful personnel throughout their stay.
79.5/10The staff is frequently noted as friendly, accommodating, and welcoming. They make guests feel cared for, even in a large hotel setting. Early check-in is available, enhancing the arrival experience. Efficient management ensures safety and comfort.
89.1/10The hotel is ideally situated in the city center, near iconic landmarks like Times Square and Bryant Park, making it convenient for sightseeing and accessing amenities such as supermarkets within a short walking distance.
99.1/10Guests frequently commend the staff for being friendly, helpful, and professional. The front desk and lobby staff are noted for their efficiency, making visitors feel welcome and well-cared-for during their stay.
109.0/10Guests commend the spacious and clean rooms with large windows and comfortable beds, highlighting the modern luxury and well-stocked amenities. The rooms are noted for their cleanliness and homely comfort.
Achieved a 2-year streak on the annual lists