9.8/10
Guests consistently praised the attentive, professional, and friendly staff, particularly the personal butlers who went above and beyond to accommodate requests. Many highlighted the warmth and hospitality that made them feel at home.
9.6/10The property caters to both families and couples, with designated family and adult areas ensuring a balance of privacy and relaxation. Activities for children, like sand toys and pool games, were appreciated by families.
49.5/10The hotel is set in a beautifully restored 16th-century hacienda surrounded by lush jungles and wildlife, providing a unique and tranquil experience. It is located 35 minutes from Merida, offering access to cenotes and small towns for exploration.
59.0/10The hotel is located in a beautiful setting with picturesque views, enhancing the overall experience. The proximity to Playa del Carmen is convenient for guests seeking to explore the area, adding value to their stay.
6
79.3/10The hotel boasts a rich historical background, having been featured in the movie 'Spectre.' Guests appreciate the luxurious old European style, including the French glazed roof and ancient elevators, which enhance the overall experience.
89.5/10The hotel is centrally located in Merida, providing easy access to downtown attractions. Its mansion-style architecture and historical artifacts offer guests an immersive experience of the city's rich heritage.
9
108.8/10The staff is frequently described as friendly and accommodating, contributing to a welcoming atmosphere. Guests appreciate the hospitality and the effort to make their stay enjoyable.
Achieved a 3-year streak on the annual lists
