Trains with a transfer involve disembarking from one train and changing to another for the next segment of your trip. To ensure a smooth transition to the new train, please collect all tickets needed for each train at the start of your trip. 

If you have a long transfer, please ask the station staff at the transfer area if there is a direct route to access the main departure area. If not, please exit and re-enter the station.

If you have a short transfer, please ask the station staff at the transfer area for assistance on getting to the right platform.

If your first segment arrives late and you are unable to make the next segment of your trip, you can change your ticket at the station during transfer. You may change your ticket to any train with available tickets leaving before midnight on the day of your scheduled departure.

If you are unable to change your ticket, you may go to a station counter and ask for a refund. In most instances, a refund will be provided free of charge (policies may vary by station, Trip.com is not liable to pay for any refund fees). Please understand that for reasons due to force majeure, Trip.com is not liable for any costs associated with your ticket.

Please ensure that you leave enough time to transfer to the next segment of your trip. If you are unable to make the next segment, Trip.com is not liable to refund any costs associated with your trip.

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