Period:Wednesday, September 9, 2026 to Saturday, September 19, 2026
Operators:Southern
Related Information:An operational incident between Uckfield and Oxted means that a reduced number of services will be operating between these stations.
This is expected until at least Saturday 19 September.
Customer advice:An operational incident on the railway in the Ashurst area has caused a points failure, significantly disrupting service on this route.
You may need to use an alternative route and allow for at least an extra 45 minutes longer than usual to complete your journey.
Travelling today:
Services will be affected all day, with a severely reduced service running directly between Uckfield and London Bridge. Trains which do run will have an extended journey time and will take up to 15 minutes longer than usual through the Ashurst area.
Depending on what time you travel today, you will need to travel on a Southern service between London Victoria and East Grinstead, changing at Hurst Green for a connecting rail replacement bus service operating between Hurst Green and Uckfield.
Journey planners for today, 14 September are up to date, so please check your journey as soon as possible.
Journey planners for 15 September will be updated later today, and we will update you once this is complete.
Ticket acceptance:
You can use your existing ticket at no extra cost on the following services:
• Southeastern services between Tunbridge Wells and London
• Alternate Southern and Thameslink services between East Grinstead / Lewes / Haywards Heath / Three Bridges and London
• Thameslink services between Haywards Heath / Three Bridges and London
• Brighton & Hove bus routes 29 / 29B / 29X between Brighton, Lewes, Uckfield and Tunbridge Wells
Replacement buses:
Rail replacement buses are running between Uckfield and Oxted, and journey planners have been updated.
• xx:33 from Uckfield to Edenbridge Town
• xx:54 from Edenbridge Town to Oxted
• xx:36 from Oxted to Crowborough
• xx:57 from Crowborough to Uckfield
Travelling via replacement bus will take longer than usual and will extend your journey by at least a further 30 minutes.
Parking at Oxted:
Oxted car park is currently closed until further notice. Car park season ticket holders can use the following stations at no extra cost, subject to availability:
• Godstone Station 4.6 miles (11 spaces)
• Caterham Station 5.1 miles (70 spaces)
• Lingfield Station 7.7 miles (130 spaces)
• Kenley Station 8.7 miles (13 spaces)
• East Grinstead Station 11.3 miles (220 spaces)
Your ticket will also be accepted for travel via these stations, at no additional cost.
Planning your journey:
You can see live departure boards, a live map of the network, and an alternative route guide.
If you're travelling in the London area, you can plan journeys on alternative routes by using the TfL Journey Planner.
The Southern app will also help you plan your journey.
Can you tell me more about the incident?
An operational incident has caused a points failure in the Hurst Green area, and this was preventing trains from travelling on this route between Uckfield and Oxted.
Points are moveable sections of track which can send trains onto different routes at junctions. These are part of the signalling system, generally managed by Network Rail.
Points can stop moving correctly for a number of reasons. For example, there may be an obstruction in the moving parts, or the electronic control systems may have developed a fault.
There are various backup systems which allow signallers to try to "set" the points, and in some cases, the points may be available for trains in one of the directions they serve, but not another. However, with more severe failures like this one, the route is blocked entirely.
Network Rail have sent their specialist Signalling and Telecoms teams to site as a priority, and they will set up a safe method of working on the track. As soon as it's safe to go on the line, they will diagnose the fault and find any quick solutions to resolve it.
Whilst this is being done, progress will be monitored closely. At times, replacement parts may be needed, or specialist advice from suppliers, which is why some points failures take longer to resolve than others.
Check before you travel:You can check your journey for today, Monday 14 September, using the National Rail real-time Journey Planner. Journey planners for Tuesday 15 September and beyond will be updated later today.
For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.
You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.
Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.
Compensation:You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.