BEWARE! Do NOT stay at the Dusit Thani Manila hotel. I stayed 4 nights from Wednesday May 26 to Sunday May 30, 2023 in a junior suite (Room 850). Dusit Thani Manila took a large deposit on my Visa card which was supposed to be a pre-authorisation guarantee. Instead they actually charged my card several hundred dollars. Upon check-out with no incidental charges made, I was informed the funds would be refunded promptly. It is now June 7 and the funds have NOT been returned! I've been calling and e-mailing the Dusit Thani Manila for one month now. I have been passed between 5 of their staff (Armon Flores, Dhane Basco, Lyn Vistan, Gerald Uy and Abby Niebres). They all acknowledge a refund is due and they keep saying verbally and by e-mail that their bank will refund the money to my credit card. But this hasn't happened after 5 weeks since my stay at their hotel. Finally, last week I supplied Dusit Thani Manila with my bank details in Singapore and requested they simply wire the funds back. They have still failed to refund the money they should have never taken in the first place. (See attached photo).I am now in touch with the General Manager of the hotel - Mr. Stanley Lo. He advised the hotel would solve this matter, but still NO refund of my money has been wire transferred or returned to my credit card.Once again, do NOT stay at the Dusit Thani Manila hotel. They are unethical and incompetent. I am skeptical they will ever refund my money, which is why I am forced to write this review.
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BEWARE! Do NOT stay at the Dusit Thani Manila hotel. I stayed 4 nights from Wednesday May 26 to Sunday May 30, 2023 in a junior suite (Room 850). Dusit Thani Manila took a large deposit on my Visa card which was supposed to be a pre-authorisation guarantee. Instead they actually charged my card several hundred dollars. Upon check-out with no incidental charges made, I was informed the funds would be refunded promptly. It is now June 7 and the funds have NOT been returned! I've been calling and e-mailing the Dusit Thani Manila for one month now. I have been passed between 5 of their staff (Armon Flores, Dhane Basco, Lyn Vistan, Gerald Uy and Abby Niebres). They all acknowledge a refund is due and they keep saying verbally and by e-mail that their bank will refund the money to my credit card. But this hasn't happened after 5 weeks since my stay at their hotel. Finally, last week I supplied Dusit Thani Manila with my bank details in Singapore and requested they simply wire the funds back. They have still failed to refund the money they should have never taken in the first place. (See attached photo).I am now in touch with the General Manager of the hotel - Mr. Stanley Lo. He advised the hotel would solve this matter, but still NO refund of my money has been wire transferred or returned to my credit card.Once again, do NOT stay at the Dusit Thani Manila hotel. They are unethical and incompetent. I am skeptical they will ever refund my money, which is why I am forced to write this review.