Explore near The Spa at The Brown Palace: Where to Stay, Eat, and Visit
The Spa at The Brown Palace Reviews: Insider Insights and Visitor Experiences
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(181 Reviews)TripAdvisor
181 Reviews
Silvia P
Dirty and unserviceable
The massage therapist was amazing but the place is a total mess. No tiles on the floor, dirty towels on the floor, wall with damaged wallpaper … it looked like they were under construction, but they ...
This spa is awful! After checking in I was taken down stairs to a “cellar” - it was dark and cold! There was heavy brown paper covering the walls and floor (remodeling?). The steam room was out of ...
Doug is a terrific sports massage therapist- excellent technique! Staff were very polite. Veronica was a terrific manicurist and I regret not also booking a facial with her as her fund of knowledge a...
Devon is a miracle worker! Great front desk staff!
Very welcoming front desk staff who greets you with an essential oil scented mask and walks you down to the lounge area where you are given a glass of champagne and water while you wait. I would highl...
“Mangers” pretend like they’re doing things to help guests yet don’t do anything at all. Terrible customer service and terrible help. Extremely disappointed, DO NOT book here.
Dirty and unserviceable
The massage therapist was amazing but the place is a total mess. No tiles on the floor, dirty towels on the floor, wall with damaged wallpaper … it looked like they were under construction, but they ...
Dismal experience!
This spa is awful! After checking in I was taken down stairs to a “cellar” - it was dark and cold! There was heavy brown paper covering the walls and floor (remodeling?). The steam room was out of ...
Doug and Veronica made our day!
Doug is a terrific sports massage therapist- excellent technique! Staff were very polite. Veronica was a terrific manicurist and I regret not also booking a facial with her as her fund of knowledge a...
Devon is a miracle worker! Great front desk staff!
Very welcoming front desk staff who greets you with an essential oil scented mask and walks you down to the lounge area where you are given a glass of champagne and water while you wait. I would highl...
DO NOT BOOK
“Mangers” pretend like they’re doing things to help guests yet don’t do anything at all. Terrible customer service and terrible help. Extremely disappointed, DO NOT book here.