Very very bad front desk experience, I haven't encountered such a messy front desk in the hotel for so long. Obviously, the main focus is on the vacation experience. None of the four people at the front desk know the specific schedule of the event. They don’t know the specific schedule of the event, and they do other things halfway through serving customers. The same reservation was repeated two or three times and it was not confirmed. The information given by different waiters completely conflicted. The butler added WeChat and said that he would send the timetable and spa arrangements, and waited for an hour without any response. I waited at the front desk for forty minutes in order to book an event. I saw other residents scolding and waited for the shuttle bus for half an hour. Such an expensive hotel, just this kind of garbage service? ? ?
It's really great, the hotel facilities are very good, breakfast, lunch and dinner are also good, and there are gifts when I go back! ! !
Stayed in naked stables for a weekend after quite good feedbacks from friends. But very disappointing result.Maybe too high expectations, but I think that for more than 9000rmb the weekend.. details, service and quality have to be present!In our room, the shower was literally falling apart and the curtains from ikea are much better quality than the ones we found in the room.Also lack of storage space in the room, therefor always need to keep the luggage in the middle of the room.In terms of hotel service, poor, very poor service. when it came to ask for hiking paths on the area, no one could give us any suggestion, when asked for tooth brush at the room I needed to call several times to get it..!we booked the “splash fun summer package” including, what seemed to be, very nice experiences. at the end a total scam:1. welcome ice cream never came, we needed to push for it.2. whisky taste means to have a small ounce of one only whisky.3. kayak is basically done in a small internal lake and has 0 fun involved4. massage 45 minutes is basically 15 minutes of a own shower and 30 minutes of massage that ended up being 25... also we experienced quite some problems to book it. We can find better massage all over China, although the facilities are very nice.5. Dinner was ok, nothing surprising but compared to the rest of items it can be highlighted..6.the activity schedule sent via email to us was not according to the schedule they were managing at the hotel. Which meant that we were late for some activities..Still one half day to go and some more activities to do... I set my bar very low for tomorrow.
its very good!!!!!!!!!
来山里睡个觉，过个安静的周末呀。周六傍晚刚到太阳正好下山，心情一下子平缓，压力瞬间释放，静下来可以处理很多原本烦躁的事情。空气很清新，大自然的美好总不会让人失望～^_^客房和早餐是真的想吐槽一下哈，虽然能理解山林里的装修不易。大厅看起来看廉价，品质很糟糕，就是装修版的TB货，总之，感觉不高级。卫生间，使用起来很不方便，台面置物会湿；浴缸上面淋浴，这个浴缸要怎样消毒才会干净呢？这么个价位的客房是不是该配置智能马桶？当然，这么高的山上要做基建考虑排污排水以及沿山装修确实不容易～ 要多有大的魄力才会投资做么一个度假区⛱️ 餐厅装修，尤其是软装，这是真的… 能用两个字：简陋… 再说说食材： 肉很难吃。另外，建议 服务员真的需要被好哈培训培训！