Thirdly, the other two dishes, a fish and a mushroom were just okay in taste... Hot water was served in short plastic like white cups which was not very clean and had a strange smell + a teapot full with hot water. I asked the waiter to changes the "white plastic like cups" to glasses... I was served by three different waiters for such a small order and when I mentioned to the waiter who started sending my food that I requested all to be sent together, he replied that it can't be all sent together because he was simply not the order taker who agreed to my request, stsrting with not pleasant service...finally I asked to call the manager to tell about my disappointment rather than complaining... the latter mentioned that they were busy and could not send all the food together as well as that the soup and pancakes were cold because they prepare them in advance....i believe it's not a reason for me to eat cold and poor quality food...the latter said that he will write off the soup and pancake dishes from my bill but I told him not to do so.... We dined on the balcony of one of the outlets, the wooden parquet is of very bad quality and dangerous, they were lifted up at different places and moving when walking on... can damage shoes and get hurt too... While leaving the restaurant, I used the men's toilet on the second floor of the main entrance dining outlet. Two waiters were smoking inside the guests' toilet, one sitting on the floor near the toilet vase door open and the other near the urinary... it makes me think of the hygienic conditions of service staff serving food... While having a walk with my friend after our meal, came across the owner by the name of Mr. Dong (my friend who knows the owner made a brief introduction but it didn't come to my mind to express my disappointment to him) I'll have to think twice or more before considering to step there again, it used to be my favorite dining place...
下飞机后第一餐 慕名而来 品味正宗杭州味道 下午2点40多到店 还是满座 没排队等待 直接领位到四人桌 幸运～ 说说菜品吧 东坡肉甜香 虽肥但绝对不腻 肉皮弹性十足 一块肉足够两个女生吃 西湖醋鱼选的是鳜鱼 肉质鲜美自不必说了 重点在汁上 看着颜色很深 以为会很咸 但它是典型杭州菜的代表嘛 怎么会失去它酸酸甜甜的味道呢 实在是喜欢酸甜的酱汁 最后用酱鸭芋艿时蔬里的芋头沾汁吃了 哈哈 片儿川和在北京外婆家吃的不是一个味道 北京的是味道更像是用酱油汤 味庄的就清淡了很多 金牌龙井茶酥和西湖雪媚娘两道甜点超乎想象的好吃 龙井茶酥是抹茶口味的 雪媚娘里包裹着小小一粒芒果肉 饭后各吃一个 在口中久久回香 四位女士点菜有些多（图片最后一张有明细）建议少点一个蔬菜和一道汤羹类的菜
“知味停车，闻香下马。欲知我味，观料便知。”是中华老字号杭州知味观的写照，由孙翼斋先生于1913 年创建。知味观东临繁华商业街 —延安路，西濒湖滨商贸特色街 及风景秀丽的西子湖，是国家商务部首批认定的中国十大餐饮品 牌企业，是目前杭城最具知名度 的餐饮企业之一。 1913年，孙翼斋与义阿二两人出资在湖滨仁和路开设知味馆，次年在生意清淡的情况下，孙翼斋想着自己的点心不比别人差，就写“欲知我味，观料便知”八个大字，贴在门楣上，迎来顾客的好奇，生意日渐兴隆。知味馆以经营各式名点为主，辅以杭州名菜的经营，“幸福双”、“猫耳朵”、“西施舌”等成为菜馆的传统名点。1956年公私合营，文革期间改名东风馆，1979年恢复原名。