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When checking out, I waited for more than an hour before someone came to help me with the luggage. When I reached the car, I discovered that some of my belongings were missing. I asked them to check, and they eventually brought them back. If I had been in a hurry and hadn’t noticed, I would have lost those items — especially since the missing bag contained mobile phones. The hotel itself is beautiful, and the rooms and restaurant are excellent. However, the luggage handling service is very poor. They tend to hide items during checkout, especially small bags, assuming you won’t notice. This is unacceptable.

I had the best time. We were even upgraded and wow, the room was amazing, super clean and spacious. The hotel itself was wonderful. Staff were amazing, the buffet was great and the service I just can’t get over how amazing it was. I only wish this was in a more central location but I would defo stay again especially as Ubers are so cheap!

First off, the hotel staff provided excellent service! 👌🏻 The food was really good, and the hotel's ambiance was fantastic. I stayed in a city-view king room, which included breakfast for two and dinner, all for about 900. The value for money is incredible; for that alone, I'd definitely come back. Plus, the hotel is super close to the Museum of Islamic Art, just about a ten-minute walk away! Highly recommend. Picture 1 is the view from the room window.

A beautiful hotel but falls short of 5 star service. The service received was pretty inconsistent as some members of staff and certain situations were dealt with to a top standard but the hotel fell short in other areas. The poolside was not staffed so on our 2 days that we spent there (would have spent more but it was boring), there was nothing provided to eat or drink. Spending time by the pool is a big part of my holiday so this was really disappointing. When I enquired with a staff member, I was told it is un-manned due to a lack of guests using the pool. This wasnt an acceptable reason. The other situation I had was when I asked if I could change money using my contactless card (we forgot our bank cards!) - 2 members of staff said it is possible then when I went to change the money, the manager(Nicole) came and advised that it actually isnt possible. Very unprofessional. Check-in was really nice and Kartik was friendly and helpful. The gentleman at the door was very, very helpful in all matters and 2 members of staff at Alnafourah were also very helpful and friendly. We watched football at Alnafourah and we were treated well and nicely accommodated. Another incident occured when we came back to our room following a visit to the pool and having had our room made up, there were no towels! I had to call twice to housekeeping to advise them as they took so long to respond then when a member from housekeeping arrived, he told me the towels will take an hour to arrive! Never experienced something like this at a 5 star hotel. I had to go down to reception to resolve the situation and I will say that Nicole did sort it out immediately, the housekeeping manager visited our room to apologise and provided a complimentary fruit bowl. Nicole also offered a wonderful gesture by giving us complimentary entrance to a beautiful 'brunch by the pool' evening dinner. This was a lovely gesture as the food on offer was delightful. The gesture was very much appreciated. The location of the hotel isnt the best as there isnt too much to do in the area but taxis are so easy to get, this isnt too much of an issue. Overall, a really nice hotel but in my opinion, falls short of 5 star standard but does provide good value for the price. Nice but I wouldn't stay here again. Overall service needs improvement.

All I can say was 10/10, We really enjoyed our family staycation with Sherao Hotel. The rooms, pool and overall from the hotel was really cleaned and wherever you go the scent was perfect 😍😍😍. The staffs were so friendly and whatever we requested they just responded so quick. Not crowded and well maintained. For sure will come back again soon with the whole fam. I hope they can extend the pool timing because its summer so we can only enjoy the pool specially in the evening. I hope not only from 8am to 5pm. But the rest was perfect 😍😍

I recently stayed at City Centre Rotana Jeddah and had a thoroughly enjoyable experience. From the moment I arrived, the staff were welcoming, professional, and attentive, ensuring a smooth check-in and a comfortable stay throughout. The room was modern, clean, and thoughtfully designed, offering a great blend of comfort and functionality. The bed was exceptionally comfortable, and I appreciated the attention to detail — from the high-speed Wi-Fi to the well-stocked minibar and spacious bathroom with quality amenities. One of the highlights was the dining experience. The breakfast buffet offered a wide variety of both international and local dishes, all fresh and delicious. The service at the restaurant was impeccable, with staff always on hand to assist and ensure guests were well taken care of. The hotel’s location is also ideal — centrally located in Jeddah, it provides easy access to major shopping areas, business districts, and cultural attractions. Despite its prime location, the hotel maintains a quiet and relaxing atmosphere. Facilities such as the fitness center and pool were clean and well-maintained, making it easy to unwind after a day of exploring or meetings. Overall, I highly recommend City Centre Rotana Jeddah for both business and leisure travelers. The combination of luxury, comfort, and top-notch service truly made my stay memorable.

Super hotel literally 5-10 minutes away from the airport the taxi cost approximately 6UK pounds Staff very polite room was spotless. Clean bed was comfy with clean sheets. The shower was hot and full pressure. It was a quick layover ideal if you have a long connection

I had a very pleasant stay at Palm Inn Hotel Doha. The staff were friendly and attentive, the room was clean and comfortable, and the overall service exceeded my expectations. The hotel facilities were well maintained, and I appreciated the smooth check-in process and the comfortable atmosphere throughout my stay. The only drawback for me was the location, which was slightly inconvenient for accessing some major spots in the city. However, aside from that, everything else was nearly perfect and I genuinely enjoyed my time at the hotel.

My stay at Kingsgate Hotel Doha was very comfortable and convenient. The hotel is in a great location, and many important places and attractions were nearby and could be reached within just five minutes. The staff were very friendly, kind, and helpful, which made the stay even more pleasant. The room was very spacious and comfortable, and I really liked that there was a small kitchen area as well. The security service was also very good, and I felt safe throughout my stay. The accommodation rate was also very affordable, which made it a great value for money. Overall, Kingsgate Hotel was a great choice and made my Doha trip easy and enjoyable.

Good value for money. The area is crowded and there's no parking outside the hotel. The reception staff were very helpful.