Top 10 Luxury Hotels in Tokyo

By far the most expensive hotel in Tokyo. Best swimming pool I've seen, great deco, very good breakfast. However I was expecting an absolutely spotless room but there were a few specs of dirt. Usually i wouldn't care about that, but I paid a tonne of money for this hotel so expected perfection. Super hotel but is it worth nearly double Bulgari hotel? Nah

The room was elegantly designed, functional overall, and offered a panoramic view of downtown Tokyo; the staff were friendly and helpful, and we could purchase Shinkansen tickets for a fee; luggage was handled efficiently, and they even took our luggage to the JR Shinkansen ticket gate; if you're a frequent traveler of hotels like Aman, Mandarin Oriental, Ritz-Carlton, Four Seasons, Peninsula, or Rosewood, I recommend experiencing the Bulgari Hotel Tokyo.

The hotel is conveniently located with several subway lines right downstairs, making it easy to get anywhere. The rooms are spacious, and the view facing the Imperial Palace is quite expansive. The only minor drawback is that the bed was a bit too soft for my liking, but everything else was excellent.

Let's start with the positives: The location and facilities are excellent, the room is spacious, and I even had a view of the Imperial Palace from my window. Although it was partially obstructed, considering I booked a basic room, it was more than acceptable. Upon arrival, the staff immediately helped with my luggage and inquired about my name, which was very thoughtful. Turndown service and replenishment of amenities in the evening were prompt. All staff members throughout the hotel were professional and responsive. Now for the negatives: I wouldn't call it discrimination, but it's clear the hotel primarily caters to and prioritizes Western guests (there were many Westerners staying there). They even offer gluten-free bread at breakfast. I was assigned a room on the lowest floor, the 8th floor, and I didn't see any Western guests on my floor. When using the elevators, they were always going to floors 10 and above. Additionally, a cart with spare amenities was constantly parked right outside my room door, which was quite an eyesore every time I opened it. I brought this up during check-out, but I doubt they'll take it seriously.

Janu, rather than feeling like a younger, secondary brand of Aman, feels more like a modern European luxury private residence tucked away in Azabudai. There isn't a grand, ceremonial hotel entrance in the traditional sense. The entrance is either through a garage or directly connected to the shopping mall, creating a hidden sense of tranquility. The entire hotel, from the public areas and wellness center to the rooms, exhibits a very consistent design. Even the basic room types don't feel like 'downgraded' versions; the details and finish are impeccable. The amenities are also very refined and thoughtfully designed, not just a simple collection of expensive brands. The flow design is also excellent. Guests, restaurant and lounge visitors having afternoon tea, and service staff are largely kept separate. I had seen complaints on Google Maps reviews about noisy groups having 'girls' gatherings, but during my stay, the guest areas had significantly improved in this regard. The presence of the service staff is also very subtle. You rarely see them bustling through the hallways, yet the staff-to-guest ratio is incredibly generous. The internal pathways must be very well-designed, allowing them to reach all areas of the hotel quickly, ensuring consistently high service efficiency. The Mini Bar was replenished promptly, and the ice bucket was replaced during both cleaning and turn-down service. When I arrived early, the hotel calmly arranged my room in advance, without that rigid 'no room before 3 PM' feeling. The one-touch concierge in the room was also very effective, pretty much granting every request with quick response times. The overall service isn't overtly warm or effusive, but it's very reliable and never intrusive. Breakfast offered a wide selection, and there was absolutely no waiting. During my stay, I was always seated at a table directly facing Tokyo Tower, which was a fantastic experience. And most importantly, Janu Tokyo currently offers incredible value for money. For a similar price, I believe it easily surpasses the two Four Seasons hotels in Tokyo. Considering the hardware, design, service, and actual stay experience, it can absolutely contend with Bulgari for the second-best luxury hotel spot in Tokyo.

The hotel's location is excellent, right in the heart of Ginza, and the room size is quite generous. Since the hotel is relatively new and in such a prime Ginza location where space is at a premium, it's understandable that there aren't many common areas.

This hotel was a pleasant surprise during my recent stay! From the moment I stepped into the lobby, the warm and elegant atmosphere was incredibly relaxing. The room was spacious and bright, decorated in a modern yet tasteful style. The bedding was soft and comfortable, guaranteeing a good night's sleep. What truly stands out is the hotel's excellent location – within walking distance to several popular attractions and shopping centers, making transportation incredibly convenient. The front desk staff were warm and attentive, check-in was swift and efficient, and they even thoughtfully provided us with a guide to local dining spots. Furthermore, the breakfast offered a wide variety of choices, with both Chinese and Western dishes available. The freshly made noodles and baked bread were particularly memorable. In summary, this stay was perfect. Whether for business or leisure, I would wholeheartedly recommend this hotel and look forward to my next visit!

Centrally located in Roppongi, with a high-end Midtown shopping mall right downstairs. This area sees fewer tourists compared to Ginza and is popular among local affluent residents, with a well-developed dining scene. The hotel itself features classic and traditional decor.

My overall experience with this stay was quite complex, feeling more like a test of service management capabilities. On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression. However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met. In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms. Overall Rating: The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.

We booked Park Hyatt very last minute due to issue with our original hotel that we booked in Tokyo. We travelled with a 3 & 4 years old and the hotel was amazing. The playground across the hotel is a big plus. From the moment we arrived the staff made us feel very welcome and the process was very seamlessly. We left the first hotel fairly early and knew we couldn't get into the room but our plan was to go through Shinjuku and knew we wouldn't be back until later that day. The hotel lobby is on the 41st floor, you can see the entire city view and at night the sight is amazing. The hotel location is about a 15min walk to Shinjuku station which is not bad and there is a shuttle that runs every 30min as well. Concierge was very helpful with everything during our stay. Breakfast service was professional and efficient. The staff were very friendly with kids and not snobbish at all. The hotel is an iconic place, most of the time we took a taxi or delivery they know the hotel by name. I highly recommend anyone that would like to pamper themselves in Tokyo. The hotel is a bit dated by the upkeep of the hotel is very good. Only thing that was a bit annoying was the light switches since it's not modern you can't control some lights individually.