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Top 10 Movenpick Hotels

Popular Luxury Hotels in The Rocks

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Park Hyatt Sydney

No. 1 of Luxury Hotels in Sydney
460m from city center (straight-line distance) |luxury hotel |Family-friendly
| From PKR 218478
9.3/10
Great
"Great view""Great location"
113 Reviews
Park Hyatt Sydney Hotel Exterior
Park Hyatt Sydney Rooms
Park Hyatt Sydney Rooms
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Hotel location
460m from city center (straight-line distance) |
0.46KM from city center
14.7km from Sydney Airport
790m from Circular Quay Station
779m from Circular Quay
Reviews From Real Travelers
I made a same-day reservation and arrived, only to be told the deposit was $1,300 instead of the original $100. It’s not that I don’t have the money; I had been traveling for three months, so my credit limit for that day didn’t reach that amount. Since the room accommodation was prepaid in full, I asked to check in with just the normal deposit, but they refused to the very end. I acknowledge that this is hotel policy, but I felt like it could have been resolved if a manager-level official had approved it, yet they insisted it wasn't possible. What’s even funnier is that when I asked if they could refund me if the deposit didn't amount to that, they said that wasn't possible either. I’ve traveled to 65 countries over four years and used to be a Hyatt Globalist, but this is the first time something like this has happened, and I’m just laughing because it’s so absurd. I had a similar experience at the BVLAGAR Hotel in Tokyo a while ago; back then, check-in was naturally allowed (since I had paid in full), but they let me in on the condition that I refrain from using the Mino Bar. Here, however, they refused to budge. They claim there are cases where same-day reservation guests vandalize property. I really don't understand how that has to do with a same-day reservation at all. I was disappointed that there was so much ****** in such a beautiful country like Australia, and the hotel was disappointing as well. Of course, I doubt Australians care anyway. Considering that the essence of the hotel business is hospitality, the overall attitude is terrible. There is no superficial ******, but their eyes speak for themselves. This is the first time I've left a review after traveling abroad for four years. The location is good, though.
- Wjong
Beyond the great location with a room overlooking the Sydney Opera House, everything else falls short when compared to Capella Sydney. The hotel's service feels incredibly stingy, unfitting for a hotel of this caliber. Firstly, all staff (except the doorman) weren't very enthusiastic. The lady at check-in had a forced smile throughout, didn't offer a room upgrade, and the room we got wasn't even in a great spot compared to others of the same type. We were given a small piece of chocolate upon arrival, and when we asked for another because we liked it, we were told no. The breakfast buffet only offered some fruits, yogurt, bread, and juice. If you wanted an omelet, you had to pay extra after inquiring. It's ridiculous!
- Guest User
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