Top 10 Luxury Hotels in Tokyo

By far the most expensive hotel in Tokyo. Best swimming pool I've seen, great deco, very good breakfast. However I was expecting an absolutely spotless room but there were a few specs of dirt. Usually i wouldn't care about that, but I paid a tonne of money for this hotel so expected perfection. Super hotel but is it worth nearly double Bulgari hotel? Nah

Fantastic service! We had to adjust our reservations due to a sudden sickness. The hotel staff is quick to respond and easy to communicate. We appreciate their willingness to to accommodate our change and we truly enjoy our stay at this wonderful hotel! Five Star service all the way! Will definitely stay again for the next visit to Tokyo!

Second choice for Four Seasons Otemachi Currently my top choice in Tokyo Service is meticulous yet respectful. Advantages: Quiet, high floor, unparalleled views This time: Upgraded to a deluxe suite (directly facing the Imperial Palace) on-site. It's on the top floor, larger, and offers better views day and night; the bathroom is separate and larger, and the bathtub is by the window with a night view. Room service: 24-hour. Breakfast delivery is the same price as dining in, but I still prefer the delivery service; the fruit portions are generous. Bar: VITRU, one of Asia's top 50 bars, is located on the lobby level. Walk-ins should be easy for guests. Drinks are reasonably priced, and the decor is very French (due to a collaboration/branding with a Parisian bar, or perhaps its inspiration). Location: Located above Chiyoda Otemachi, owned by Mitsui. It's a bit far from the subway platform, but getting to Tokyo Station by taxi is convenient, and getting to Ginza by taxi takes less than ten minutes, which is acceptable. Otemachi Station has excellent transportation connections, making it more suitable for me than Azabu. Facilities: Although it's been open for a few years, it still looks very new.

Let's start with the positives: The location and facilities are excellent, the room is spacious, and I even had a view of the Imperial Palace from my window. Although it was partially obstructed, considering I booked a basic room, it was more than acceptable. Upon arrival, the staff immediately helped with my luggage and inquired about my name, which was very thoughtful. Turndown service and replenishment of amenities in the evening were prompt. All staff members throughout the hotel were professional and responsive. Now for the negatives: I wouldn't call it discrimination, but it's clear the hotel primarily caters to and prioritizes Western guests (there were many Westerners staying there). They even offer gluten-free bread at breakfast. I was assigned a room on the lowest floor, the 8th floor, and I didn't see any Western guests on my floor. When using the elevators, they were always going to floors 10 and above. Additionally, a cart with spare amenities was constantly parked right outside my room door, which was quite an eyesore every time I opened it. I brought this up during check-out, but I doubt they'll take it seriously.

Janu is hands down the best hotel I've stayed at in Tokyo – so new and incredibly modern! First off, the dining options are amazing. Just for breakfast, you have three different restaurants to choose from, and they're all complimentary. The food is delicious and varied. There are two Japanese restaurants, an Italian place, Cantonese, a grill, and even afternoon tea! Ordering in-room dining is super convenient too, you can do it right from the iPad. Plus, the minibar is free. The wellness area is unbelievably comprehensive. Besides the spa, gym, pool, and sauna, they even have a nail salon and a hair stylist! That's incredibly convenient and a wonderful surprise; I definitely need to try it next time. I had a facial this trip, and it was excellent! If you love working out, you can book fitness classes. I even saw an indoor golf simulator and a boxing ring… I'm genuinely shocked. It’s perfect for both shopping trips and relaxing getaways. The rooms are also very spacious, not cramped at all. The staff are exceptional; you can tell they're much better trained than at other hotels. The hotel upgraded my room, and I've stayed in both types of rooms – they're actually quite similar in size. All rooms are pretty much the same unless you're in a suite. The view from the Tokyo Tower-facing rooms isn't particularly special, though. The only minor downside is that this hotel doesn't have a strong partnership with Trip.com. When I wanted to extend my stay, customer service told me only twin rooms were available, but I found king rooms when I checked directly with the hotel. However, I'm very grateful that customer service helped me book restaurants in advance this time. 😊 Looking forward to my next visit! 🥳🥳

The hotel's location is excellent, right in the heart of Ginza, and the room size is quite generous. Since the hotel is relatively new and in such a prime Ginza location where space is at a premium, it's understandable that there aren't many common areas.

This hotel was a pleasant surprise during my recent stay! From the moment I stepped into the lobby, the warm and elegant atmosphere was incredibly relaxing. The room was spacious and bright, decorated in a modern yet tasteful style. The bedding was soft and comfortable, guaranteeing a good night's sleep. What truly stands out is the hotel's excellent location – within walking distance to several popular attractions and shopping centers, making transportation incredibly convenient. The front desk staff were warm and attentive, check-in was swift and efficient, and they even thoughtfully provided us with a guide to local dining spots. Furthermore, the breakfast offered a wide variety of choices, with both Chinese and Western dishes available. The freshly made noodles and baked bread were particularly memorable. In summary, this stay was perfect. Whether for business or leisure, I would wholeheartedly recommend this hotel and look forward to my next visit!

Centrally located in Roppongi, with a high-end Midtown shopping mall right downstairs. This area sees fewer tourists compared to Ginza and is popular among local affluent residents, with a well-developed dining scene. The hotel itself features classic and traditional decor.

My overall experience with this stay was quite complex, feeling more like a test of service management capabilities. On the first day, the room cleaning quality was noticeably below expectations. The wash area, countertop details, and some amenities weren't clean enough, and the bedding wasn't tidied properly. From a housekeeping management perspective, this felt more like a failure in process execution rather than an isolated incident, and it definitely affected my first impression. However, after I raised the issue, the hotel's recovery actions were prompt. In the following days, the room cleaning was significantly more standardized, with noticeable improvements in detail. This indicates that the hotel is capable of good service, but the initial day's execution standards simply weren't met. In contrast, Trip.com's service experience during this incident left a deeper impression. The customer service proactively followed up, communicated efficiently, and handled the situation professionally. They were able to push for problem resolution from a customer experience perspective, demonstrating a mature platform service system. This level of after-sales responsiveness is quite high among current online travel platforms. Overall Rating: The hotel's hardware and positioning are fine, but there's room for improvement in service consistency, especially regarding the first-day delivery standards of housekeeping management. Trip.com's coordination and service performance in this incident, on the other hand, highlighted the professional value of their platform.

We booked Park Hyatt very last minute due to issue with our original hotel that we booked in Tokyo. We travelled with a 3 & 4 years old and the hotel was amazing. The playground across the hotel is a big plus. From the moment we arrived the staff made us feel very welcome and the process was very seamlessly. We left the first hotel fairly early and knew we couldn't get into the room but our plan was to go through Shinjuku and knew we wouldn't be back until later that day. The hotel lobby is on the 41st floor, you can see the entire city view and at night the sight is amazing. The hotel location is about a 15min walk to Shinjuku station which is not bad and there is a shuttle that runs every 30min as well. Concierge was very helpful with everything during our stay. Breakfast service was professional and efficient. The staff were very friendly with kids and not snobbish at all. The hotel is an iconic place, most of the time we took a taxi or delivery they know the hotel by name. I highly recommend anyone that would like to pamper themselves in Tokyo. The hotel is a bit dated by the upkeep of the hotel is very good. Only thing that was a bit annoying was the light switches since it's not modern you can't control some lights individually.