Le Saint Aubert

The separate reception area, detached from the rest of the hotel, was a bit inconvenient. However, the room itself was very comfortable, and of course, the biggest draw is its proximity to Mont Saint Michel.

It was inconvenient that the reception desk was a 10-minute walk from the actual hotel. It's tough if you're carrying luggage. I was given a room with an accessible toilet/shower, I'm not sure why... whereas my friends got a standard room with a nice bathroom. Everything else was good. The location was convenient, and there's a free shuttle bus to the castle that stops right outside the hotel.

The service was awful from start to finish! When booking, I saw a message: 'contact the hotel 24 hours before arrival.' Fine, I emailed them, letting them know my check-in time. What did they reply? Nothing! Just before arriving, I called the number listed on Google Maps. Did they answer? No! Yet the call was going through. Good thing I have an Italian SIM card; if it were Russian, it would have been very expensive. We arrived, and the hotel was closed, even though the lights were on inside. I then called the number written directly on the door. Did they answer? Again, no! And the call was still going through. Yes, I had read that check-in was at another hotel, but I thought that was only during renovations. Not at all. The hotel has been renovated, but you still have to check in and out at a different hotel, about a 5-minute walk away. Good thing we only had small suitcases. Regarding cleanliness: there was a bit of dust on the duvet and a couple of hairs in the bed. Otherwise, it was clean. At 8 AM, a siren went off. It finally stopped about 20 minutes later. The reception staff did not react at all to guests' complaints (we weren't the only ones upset by the situation). They could have at least said they'd take action, inform management, or offer an apology. But no – nothing! The only kind person was a sweet girl working at reception the next day. She allowed us to check out an hour later and was generally pleasant.