Hotels near Aelia Duty Free(Auckland Store Aelia), Auckland Airport

The location is not so good because we need to walk the steep road. The room walls are thin, I heard other people's talking. Otherwise, that was lovely stay!!

Loved our stay. It was like hotels used to be. Lots of complimentary items. You could literally just walk in with your clothes. Awesome having a bar and restaurant on site. Parking was excellent. Airport shuttles come to the hotel and it has a heated pool. Highly recommend.

Very nice. Big house and good good service. Easy to anywhere.

Reminded by their ! I stayed here in February 2020 ( a while back but stick with me). I was there with a work thing so a busy day. I got back to the hotel at about 7pm, had a bath and when I went to let the water out of the bath the water didn't drain. Next thing the plughole in the middle of the bathroom started flooding the room with 'dirty' water. It smelt awful if you know what I mean. I put all the towels on the ground to stop it from getting into my room. I rang reception to say what was happening and that I could not stay in the room. I have to say the night manager was very helpful throughout but, it was 9pm at this point, and having to pack up after working all day and flying up from Christchurch that morning, made for a pretty uncomfortable stay. Even the new room was missing lots of items (tissues, shower gel, tea bags, etc). Please note, I am only posting this now because the cold call from a pretty insistent and overzealous Accor sales representative, reminded me to check when I stayed here. At the time I even said in the feedback email to Novotel ElIerslie that I wouldn't post to Tripadvisor. But then in checking this out, I see that they never even responded to me about what happened or what they were doing so others didn't experience what I did. Overall a disappointing experience.

Totally disappointed in our two night stay here. This premise also goes under the name 'Auckland Airport Kiwi Hotel' and Auckland Airport Kiwi Backpackers', the Backpackers has now been turned into what is called 'Premier studio apartments'.'. When we arrived the lady at reception stated that she had only debited our card for the first night, we were to pay for our second night when checking out. Our 'Premier Studio Apartment' was clearly an ex backpacker room, our lawn view was 2 mtrs of unmown grass which looked straight into the rooms across from us. The room was clean enough but extremely under equipped. We had booked for 3 people, we had 2 towels, 2 facecloths, no hand towel, no tea towel or dish cloth. After the 3rd ask for these items we finally received two extra facecloths to be used as a tea towel and dishcloth, eww! The kitchen had 1 fork, 1 teaspoon, 3 knives and large spoons, 1 glass, no wine glasses. Odd cups and plates of various sizes. There was a microwave and hotplates but no other utensils at all besides the bits and pieces mentioned. No Ice tray. No coathangers. The bathroom light flickered constantly, there was rubbish under the beds, and on further inspection, the fire alarm did not contain a battery. (illegal) On checking out was told that our account had been settled. Inspection of bank account showed that our 2nd night had been deducted two hours after we had checked in and an extra $4.50 had been taken. Asked on their chat window (which is how we booked our stay due to no one answering the phone, ever) and was emailed back, them stating that this extra cost was due to paying by Visa. No mention of this throughout our booking or on their website. Would not stay here again.

A fantastic experience of our 7-nights staying in Royal Residency! The apartment is conveniently located in a local suburb, closed to almost all big names supermarkets especially with a few Asian Grocery nearby. Commute to CBD or hot spots via driving is easy! The apartment is quite new and is properly housekeeped and managed. Tanishq was very responsive to all our requests, really appreciated! Just one last point… the oven should have been checked prior to our arrival. We will definitely stay again if we ever have a chance coming back to New Zealand!

I stayed here for two nights in March 2023. The hotel was located close to the venue of my meetings and more or less half way between the central city and airport. It took about 10 minutes up the motorway to the central city and about 20 minutes to the airport (early morning traffic). Across the road there is a petrol station and shop (for snacks etc). There is a Countdown supermarket and McDonalds on the other side of the motorway, just a few hundred metres from the hotel, but you would need to go by car to get across the motorway. The hotel is clean and modern and in line with the usual expectations for an Ibis hotel. The room was fairly large by Ibis standards. There is a bar and restaurant downstairs. My only complaint is that, on the second night, I returned to the hotel at about 9:30pm and the carpark was full. I circled for about ten minutes waiting for a space to become available, but that did not eventuate. I asked the reception where I could park and they indicated the public parking area nearby - about a 1-minute walk away from the hotel. That cost $7.50 for 24 hours. Be aware of this if returning to the hotel at night. I then went to the bar to redeem my drinks voucher but, at 9:52pm, the bar was closing and they wouldn't serve me. I could not get my drink or even think of asking if there were any food options. I don't think that closing the bar that early is good for customer service.

Location is convenient for day tours pickup & airport transfers. Set back is toilet flooring too slippery if wet.