We arrived at the hotel in the morning and were baffled as to why they asked for our credit cards without informing us, completely unaware that a €200 deposit for one night would be charged. They just swiped our cards without our knowledge! We were stunned when we received a notification. Shouldn't we usually provide documents to confirm the information? Then they said, "Hello, ma'am, we need a deposit. Would you like to pay by card or cash?" Then they said, "Oh, the room payment is already made. Now we just need to register your credit card." And just like that, €400 was charged! Was this some kind of scam? We rang the doorbell upon arrival, and since there was no receptionist, we opened the door hesitantly. We saw the male receptionist get up, see us come in, and then sit back down. We were completely ignored and had €400 charged without any explanation (we knew we needed to pay a deposit). We had other payment options ready. That long-haired guy at the front desk is a disaster for the service industry. If you want to be a highly individualistic service worker, please ensure your attitude and service quality are up to par.
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