Extended Stay America Suites - Boston - Burlington Reviews

I smelled something burning in the room.

This hotel felt like a housing project. The "lobby" (a very small, dark, dirty room) smelled of smoke and potpourri. The check-in process was no less than twenty minutes. The program on tv was of dead corpses, definitely not appropriate for young eyes. The night we arrived there were six sets of people, loitering drinking beer and hard liqueur as well as smoking. As you check in, there is a security camera and screen pointed at you. The concierge asked for my credit card both during check-in as well as in a phone call later that night, despite having already paid for the room on trip.com. The only parking spaces were in a far corner of the lot. The hotel was so bad, we didn't stay the night.

I was very impressed that the hotel room also had a kitchenette. I wasn’t expecting that. The room was very clean and inviting. The hotel staff was very friendly. I would definitely stay there again!

It was in a good location for jumping on the highway but standard are lower than other hotels in the area

Someone has previously broke into this room and they didn't even care to replace the door. The lock hardly worked. There were poop stains next to the toilet smeared on the wall next to the toilet paper. Remote to the TV did not work. TV stations went out when it rained. Asked for dishes but they told me I had to wait an hour and 45 minutes then they would bring them. Waited for over 2 hours and they never came or called. Sink would clog up everytime you turned on the water. And the toilet seat kept sliding off.

Very convenient area but definitely a budget stay. The coffee offered in the morning was really bad. There is no coffee maker or utensils or anything in the room- you have to order them. No ice maker you have to make the ice in your freezer. There were 3 pillows not 4 on the double bed. It was clean but desperately in need of an upgrade. Counters chipped and painted in. Same with the bath. The carpet was stained with large red marks almost everywhere. The hallway smelled awful like ketchup and you could tell it was a common complaint because there are air fresheners installed along the way. They were not working. We were worried our room would smell but thankfully it did not- someone left the window open to air it out before we got in. The light in the kitchen was opened and the lid was not on correctly. All the overhead lights even in the lobby had bugs in the covers. I did not see any in the room but was expecting to with age and condition. I get it’s an extended stay and meant for long stays- but I wouldn’t have been able to put up with staying longer than the night. It was a $100 room but it should have been priced lower. Ive stayed in better kept lower chain hotels for much less. I’ve stayed in much older places better cared for.

I was suprised property moved from last time i stayed.Initally ypung girl check me in was good.However after that staff were cold like i was incoviencing them when i asked for something ..phone and stopper in sink broken said they would fix And never did.Outside of building and grounds looked good and plenty of parking.New location doesn't have gym.After staying at ESA for years in Burlington not sure ill be coming back. and never did.extended was the

Overall we had a good stay and the hotel was close to everything we needed to get to. There was an issue where the faucet for the bathroom sink would detach from the counter when you'd go to turn it on, but it still worked fine! Was hoping there'd be a hair dryer available in the bathroom, but that wasn't a big deal. It took a few minutes to check in, but the receptionist was very friendly and helpful!

The room did not look or smell clean. There was food particles on the bed. It was WAY overpriced. Couldn’t even find the grab and go breakfast - VERYA UNDERWHELMING

We just needed a room for an evening and it was very comfortable and convenient. I can see how this property would be great for anyone needing a longer stay.

Stayed for 2 nights while visiting Salem and Boston. Hotel is in a great location with plenty of food and shopping options close by. About a 25min drive to both Salem and Boston. The staff was friendly. Now the bad.. the hotel looks nice and clean outside, however on entry into the room we got quite the opposite. The room looked like the bare minimum was done to clean. Hair and dust was easier to find than soap. We were given the one bottle of shampoo and one bar of soap (not that we ever use hotel items but it’s the principle). The bath/shower had chipping porcelain however water pressure and temp was good. The room also had a kitchenette where the cabinets were home to previous guests garbage. The stove top had rust and chipping paint. Bed was comfortable, however was only provided 2 pillows for 2 people (could be being unreasonable but most hotels we get 4). The blanket provided was super thin, no comforter or duvet just a sheet and thin blanket. Overall this hotel was not worth the price we paid. Very disappointed with the hotel as a whole. Would not recommend staying here at all.

Don’t go if you want a clean space to stay. Hair on shower walls looked as though the walls were mopped or wiped with whatever they cleaned the floor with. Gross dripping stain in wall next to bed, that was sold a queen, but was a very old and uncomfortable double. Every drawer has crumbs or trash in it. Microwave was absolutely disgusting. Built up food in the door, totally gross. The fridge ran so loudly the whole time, the ac unit is so loud it like being in a laundry room on spin cycle…everything says non smoking but everytime the ac kicked on it reales like cigarettes. Walking in the hotel smelled like a **** dispensary. Grab and go breakfast, no thanks. Was like a food pantry dropped off their extras…only positive was location to where we needed to be and one front desk attendant that was kind enough to bring new sheets and pillows since it was clear the sheets were not changed…full of random hairs and actual trash…bogus

Hotel overall was not in good condition. One of the two elevators were out of order. Terrible smell down the halls. Our room was ok, very basic. No real blanket on the bed, just very light duvet cover with out the filling. Shower was gross. Something brown all over the bottom of the tub. Not a preferred location if there to visit Salem as we spent most of our money on transportation. On a better note, the front office staff were always welcoming. The grab and go breakfast was better than nothing at all. Definitely not worth the price of what they charge. Seemed like more people were living there than just staying overnight.

The room was really nice and big, but had a bit of a weird smell entering the room. But regardless we enjoyed our stay.