Reviews of GR Solaris Cancun All Inclusive

The staff were very helpful, but the hotel app wasn't working, which was inconvenient. I wanted to change a restaurant reservation, but when I canceled it, I couldn't make another reservation. It was an all-inclusive resort, but I didn't realize there was a limit to the number of restaurant reservations I could make until I got there. I ended up eating most of my meals at the buffet, which was boring. Also, when I called to request laundry, no one answered the phone.

Not worth the money for an All Inclusive, not much foods options at the buffet.

We have been to the GR Solaris Cancun All Inclusive 3 times in the past all excellent this visit the same excellent.

The location is good, supermarket and many restaurants are nearby, they also have a 24 hrs coffer shop, which is good for us to have a simple breakfast before we hang out in the early morning. However, we have to bring our big suitcase to level 3 by staircase and the cleanness needs to improve.

We liked this hotel, ocean view and entertainments. Friendly staff.

The room was clean, spacious, and comfortable. The staff were also very nice. However, it was disappointing that we couldn't get a reservation at the restaurant, so we ended up eating the buffet every day, which didn't require reservations. As for the buffet, there were some delicious items, but I also felt that there were quite a few things that didn't suit my taste.

First of all, it has everything for the price The room condition was also good It was available before check-in It was connected to the sea, so it was good to go see. The variety of restaurants was a bit disappointing

The room is a bit old and not suitable for the elderly. There are too many ups and downs.

Clean and sanitary, good service

I really don't want to come here. I have stayed in the worst hotel with the lowest cost performance in North America, not one of them. Facilities: First of all, the facilities are very old, the door handles of some stairs are missing, the beach area is basically in chaos, and the garbage is not cleaned up in time Service: I gave the front desk a tip of $20 when I checked in. Not only did he not upgrade the room and give me any discounts, but he gave me the wrong room and gave me a room that was already occupied by someone else. I swiped my card to go in and saw a family in the room The person and the hostess who was taking a shower were really embarrassed. When he went to the front desk again, he didn't feel sorry at all. Instead, he said that I read the wrong room number (in fact, he gave it wrong, and I took photos for records. ) The door card is easy to fail, and I am impatient to find the front desk. Later, when I checked out, I changed to a female front desk, and it turned out that I had to charge an extra fee. I asked for a tip in disguise, and I was charged 6 dollars (I don’t know why). Really bad attitude, clever tricks. Hygiene: Poor Poor Poor Poor Environment: The beach seems to be unmaintained, it’s full of seaweed, it’s uncomfortable to walk in the shallow water, the legs are scratched by the seaweed, there are too many people, dirty and messy, the elevator is very slow and crowded, I basically never squeezed into the elevator, it’s all about walking . The food is also very poor. It is said to be all-inclusive, but if you don’t have a reservation, you can only go to one restaurant to eat. The food in this restaurant is not even as good as the canteen of my school in the United States. The variety is single and unpalatable. I later gave the waiter 20 Knife tip into a restaurant that requires a reservation, there is no advantage except iced Coke is delicious. The cocktails are directly made with that kind of food coloring bottle and alcohol. It's terrible to drink. It has a particularly bad taste. Don't drink it. Buying a bottle of beer for a few dollars outside is better than this. This hotel has no advantages and is very dirty and deceitful. You must not live in it. You can stay in Marriott and Hyatt, but don't stay in this hotel and the other two in Cancun under this hotel group!

Recommended, cost-effective