Super 8 by Wyndham Carlsbad Reviews

Response from Property: Hi 432lydiah, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded; I hope that this will be the case during your next stay with us.

Response from Property: Hi lrente970734, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. We want our guests to enjoy the breakfast , tub and to find our amenities to be accommodating and convenient. I am sorry that we failed to do this during your most recent stay. Allow me to forward your concerns to our management team so they can discuss this at one next meeting. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

Response from Property: Dear cerich328697, Thank you for taking the time to complete our survey and share your experience! We are sorry about the HVAC that is not working properly. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

Response from Property: Dear folyom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We are so sorry to hear about the difficulties that you experienced during your recent stay with us. We are also sorry for any problem that you encountered with the breakfast, but rest assured that the prices were adjusted due to lack of breakfast because we are waiting for a permit for this. Unfortunately, all booking agents were informed about this but did not update their website. We assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. It is through feedback like yours that we are able to quickly address these issues. Your review is important to us as it helps us to identify problems and take corrective measures. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and experience the improvements we have made to our service.

Response from Property: Dear wilsonfrogs, We're delighted that you found your bed comfortable ! Thank you for pointing out the issues with housekeeping/maintenance so that we can work to improve upon this aspect of the guest experience at our hotel. You expect and deserve a completely clean hotel room every time you stay with us. We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.

Response from Property: Dear dannyshley3, Thank you for pointing out the issues with housekeeping so that we can work to improve upon this aspect of the guest experience at our hotel. You expect and deserve a completely clean hotel room every time you stay with us. We are sorry for any rudeness or insult that you encountered with our staff. Our team is working hard to make sure our guests are comfortable and are receiving the best service. We are in the process of retraining our staff to further better our services in handling our valued customers. Rest assured that in the coming days, we will be offering a much better stay. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Response from Property: Dear john5136, Thank you for taking the time to share your experience. We sincerely apologize that your room was less than acceptable at our motel. We can assure you that this is not a typical experience. We continually strive to ensure that our rooms smell fresh and clean without the unpleasant odor at our rooms. If you are unsatisfied with your room, we always try to relocate should the rooms be available. We are sorry that circumstances prevented you from asking for another room or letting us know that you were not happy with your accommodations as we certainly would do everything possible to correct the matter. We are sorry that the breakfast was not what you have expected but we are constantly reviewing customer feedback in order to make improvements for the future. We hope that you will give us another opportunity to exceed your expectations should your travels bring you back to our area.

Response from Property: Hi X1712HCanthonym, Thank you for sharing your experience, and I am terribly sorry to hear of your disappointment with our hotel. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. The deposit will be refunded upon check out if everything is acceptable in the room, and may take up to 7 business days to be returned to your credit card. Give the refunded deposit time to show up in your account, and then if you still have questions regarding billing, please call us at the hotel and we can discuss the matter. Please keep us in mind for your next stay in the area.

Response from Property: Hi seckles2, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Our prices have been adjusted accordingly to compensate the lack of breakfast option awaiting for our permit to be able to serve it. All of our booking agents have been informed about this and we apologize if they failed to include this in their website. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses. Please keep us in mind for your next stay in the area.

Response from Property: Hi S5364RUcristinam, Thank you for completing our guest satisfaction survey and sharing your experience. We will forward your review of our hotel to the management. I am so sorry if there were problems during your recent stay with us like the AC, lack of hot water and the unpleasant odor. Reviews like yours are extremely helpful in our ambition to continuously improve upon the guest experience. Your comments and suggestions will help us to recognize our strengths and improve upon our weaknesses. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable trip for each of our guests. We hope to see you again soon! Kind regards,

Response from Property: Hi pdaddyof04, Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. We want to apologize for the noises that disturb your rest. All front desk clerks are instructed and trained on how to handle these types of issues and I'm very sorry they failed to correct this problem for you. We are sorry that the breakfast was not what you have expected but we are constantly reviewing customer feedback in order to make improvements for the future. We hope you're looking forward to your next stay as much as we are!