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I usually prefer more updated interiors and amenities, so when I first saw pictures of these rooms I was worried that I made a mistake in booking this hotel. I am happy I relied on recommendations of others and tried this hotel. It is a really different experience. The rooms are old, yes, but are kept up extremely well, and housekeeping does an immaculate job. We stayed in the Rania suite, which was beautiful. The staff provided us with small canapes and champagne upon arrival. Breakfasts were good - not a particularly large selection but the items were very good. So was the coffee. Unfortunately, during our stay we had quite bad rain. We did have a few minor leaks at the windows in the room, which was a shame when you see the floors and the walls of the suite, but all was cleaned up quickly and efficiently. Despite the weather issues we enjoyed our stay tremendously, have recommended this to our friends and would definitely return. Great service from the hotel staff, wonderful dinner at the restaurant.

The hotel was booked for 3 nights R&R between a 2 city break arriving early evening. There were several issues but the main complaints made the following morning were : 1- Areas/appliances in the bathroom needed cleaning. (photos were taken) 2- Aircon not working 3-No tea/coffee making facilities Very quickly housekeeping staff arrived at our room for me to point out my bathroom concerns. They also brought a coffee making machine (apparently only the suites include this facility ) and maintenance brought us a fan (our suggestion). Yes the complaints were handled quickly but the attitude/response was very odd- ie.. as if not having aircon was no big deal .. And of course we should not have to complain about such basic requirements in a hotel of this star rating (questionable). Several poolside slabs had weeds growing between them. Also whilst sitting on the edge of the pool (legs in water) my husband's hands touched the top tile above the water line and found his fingers dirty (they left fingerprints on the tiles in question). It goes without saying therefore that the pool needs some attention. This is basic standards required of any hotel providing his type of facility ? (there as a pool robot cleaner evident) The breakfast buffet was only 'ok' -not a particularly 'eye catching ' presentation. On the good side, the hotel provided pick up/drop off at train station and helped with transport to a local restaurant when a taxi could not be booked. Safety deposit box was provided and was easy to use. There was also a good sized hairdryer for use (found in wardrobe). All appreciated . There were many wedding type tables with white tablecloths /chairs pushed to side of several areas (open doored rooms) of the hotel. Having read many of the reviews of this hotel published over the last few years , it does make me wonder if Management have become very complacent due to its superb location ?

Of the three people who alternated to the reception, one of them was very kind and smiling, a little serious and displaced the other two. The dressing of the dressing room was a little overrashed, and it was a little difficult to put on it. They always understood Italian ... quite clean room. Bathroom with shower space without pedestal: all was flooded. No support in the shower space for shampoo bottles and bathroom shampoo. We were hit very much (never successful in 24 years of travel for both holiday and work) that the air conditioning was PAYMENT .... The private garage placed under the building, also to be paid separately, fortunately was granted free of charge. We note that there are no nearby parkings in the surrounding area and they are 90% all payable. I have a very unfortunate misconcern that has caused us to be disappointed: he had asked a phone because the bathroom was out of use; he was kindly given us. Unfortunately, after about a decade from our departure, we have received a call from the hotel where they reported that they had no longer found the phone they had given us.... We thought it was very bad and I'm not adding any more .... We recommend The structure, but with many reservations.