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Saga holiday which I found was great value staying in this delightful small hotel in an ideal location. I chose this resort for the peace and tranquillity that I desired and because I hadn’t really experienced the North coast on my travels to Madeira in the past. The hotel has good facilities for swimming and low impact sport. Dining was better than I expected and the menus were varied and adequate. The staff were exceptional and couldn’t be more friendly. If you are a photographer you will not be disappointed with the location and accessibility of locations that are fantastic to just wander about in, admiring the views. The scenery is quite outstanding. Travel to local locations is fairly simple by public transport or the shuttle bus which the hotel provides for visits to Sao Vicente. Reception can provide details on travel requirements and trips throughout the island. Whilst at the hotel I travelled to local locations, to Funchal and to Nuns Valley. There was always something to do at the resort and I was lucky during my stay to have great weather. The clientele were from all over Europe and the Saga group which I was part of were extremely friendly and a pleasure to be in the company of. I didn’t encounter any downside during my visit. Yes, the hotel could do with a slight makeover but this shouldn’t distract anyone for visiting. If you are requiring a break simply to recharge yourself then this is an ideal location.

We stayed at this hotel for 6 nights during our 2 week visit of Madeira. Our stay was disappointing especially compared to the other places we stayed in Funchal and Porto Moniz (same price). No wonder they ask you to pay in advance. Our checkin was very cold. The breakfast was average. Every day the exact same choices. No fresh bread but stale buns. It must have been a top class hotel 20 years ago but seems to live on old glory. There is a beautiful lobby, but the atmosphere is cold. Most of the personel does not seem to be happy to work there. Only a few managed to bring up a smile when we asked for a service. I can imagine why as they must be getting auite some complaints about the infrastructure. The pool was ice cold. The restaurant was closed and there is only 1 other restaurant at walking distance. Fortunately we had a car. Whilst I appreciate the traditional rooms, the bathroom facilities are really poor. There was mould around the bath tub and our toilet kept running. We mentioned this on the first night and had to wait 2 days for it to get fixed and to have the problem again the last night. The hotel has so much potential, so it’s really sad to see it perish

Bel emplacement entre mer et montagne, l'hôtel est vraiment bien situé. Pour autant, malgré un rafraîchissement visible, humidité ressentie (exemple: odeur des oreillers, odeur de canalisation dans la SDB). Literie correcte (matelas bien ferme) malgré des draps jaunes, loin du blanc, une salle de bain pas assez ventilée et bruyante, un lavabo très bas, pas de prises de courant dans la SDB, support produits inexistants dans la douche, pas de supports pour étendre ses serviettes après un passage à la piscine, enfin la climatisation est faible. Coffre fort payant. Personnel triste, pas ou peu souriant (c'est peut être la dureté quotidienne). Piscine intérieure peu engageante, les peintures et vitres extérieures demandent un bon rafraîchissement. Les évacuations des balcons sont à nettoyer. Des excroissances verdoyantes sortent des tuyaux et donnent une image dégoûtante (au rythme de l'écoulement d'un goutte à goutte). Réveillé tous les matins à 08h30 par les chariots des femmes de ménages, dommage. Bref, c'est décevant car le site est magnifique. Après ouverture de la porte de chambre donnant sur la piscine extérieure, réveil matinal aux bruits des vagues, cest magique. Côté repas, ceux-ci sont très très simples et pourraient être comparés à ceux servit dans une cantine de faible niveau. La salle de restauration est surchauffée, bruyante et ne peut pas être vraiment aérée (seul deux fenêtres s'ouvrent sur l'extérieur, ainsi que deux portes). Les chaises sont trop basses et peu confortables. Les nappes sur les tables sont souvent tachées. Si vous souhaitez manger en extérieur, c'est possible, mais sur des supports tres vieillissants (certaines tables sont bancales et rendent le repas désagréable). Trois parasols se battent en duel. Leur supports sont eux aussi tres fatigués. Petits déjeuners complets pour ceux qui aiment le salé (œufs, saucisses, charcuterie), nous n'avons pour autant pas testés. Les pains, vienoiseries, beurres sont de faibles niveaux (sans saveurs). Pas de chocolat (type nutella), thés fades (seul deux choix proposés), café et jus d'orange industriels. Dîner: très soft, avec un poisson (souvent odorant), des entrées constituées des restes de la veille, une viande souvent très dure, légumes souvent peu cuits, riz, pâtes, sans sauces...desserts: malheureusement peu rassurants (gelées colorées, flanc, une seule saveur de glace, une salade de fruits, )...Cet ensemble vous sera proposé chaque soir. Bref, après deux jours, vous n'êtes déjà plus surpris. Au delà du fait que vous n'avez pas ou peu de choix, parfois vous testez un nouveau gâteau, malheureusement pas encore décongelé. Alors cela est bien entendu comestible mais pardon, très souvent décevant, fade, voir pas bon du tout. pour un trois étoiles, nous sommes déçus. En résumé, à part le point de vue incroyable, passer votre chemin.

The breakfast is really good. They make omelettes, waffles, porridge and more fresh for you. The massages are also great, the lovely Ines made us feel very relaxed. Everything was clean and they bring you little pralines every day to your room. We also had a nice rain shower. At the en we got a little port wine bottle made from their own wine. ♥️

I stayed here for a few nights sharing a room while on a tour. I thought it was great. The rooms were massive with amazing views and very clean, and the beds were comfortable with a choice to have extra blankets if needed. The bathroom was spotless and the shower was pretty good, and there was a bidet. My experience was that the area was very peaceful and quiet, but I was in a room at the front; I think some of our group had rooms at the back and they could occasionally hear people exiting the bar late at night. I loved the pool in the ba*****t, a good size. There was also a small gym with cardio equipment next to it. I didn’t check out the roof terrace as I’ve only just realised it had one! The food was great. Breakfast had a good choice including cooked, though I kept to continental style. Coffee was very good. The dinners were very tasty and the portions very generous! I shared with my roommate a couple of times and we still had more than enough. Location was fantastic. There’s a market opposite and lots of shops and a big supermarket nearby, and the start of excellent trails. There are beautiful parks here and some good restaurants too. Another thing I loved was their bilingual parrot at the front who said hello to everyone. S/he went to sleep quite early though so no sound at night. During our tour we stayed in three different hotels around Madeira and this is the one I’d return to if I was travelling back, it’s great value with friendly staff and fantastic amenities and location.

Hotel au milieu de la montagne, jolies vues, très bons repas, personnel très gentil Un peu vieux en terme de deco, nous avons eu froid dans la pièce commune et en dormant (manque de couverture), lit très inconfortable…

The bus stops nearby, but the staff take a walk if needed. The rooms are large, spacious, clean and warm. Breakfast is excellent, in our case we were only in 5 in the hotel so for each extra you could ask. Ex-cracked eggs, pancakes, etc. You can order a packed lunch, be careful with the bread. They write SANDWICH and it is with our bagleaf bread. Say you want the bread in a case made at home. That's great. Excellent dinner with various choices. Excellent prices. There is a small bar with Madeira's handicraft beers for the aperitif. I strongly advise this hotel!