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Great hotel, exactly as described on the picture and up to the standard of “Marriott” brand. Very helpful front desk, late checkout without hassle and I could send a package there. The included breakfast is nice with different options and everything on self service. Free coffee available 24hrs and the hotel is virtually 5min walk away from Grapevine outlet mall. And airport shuttle available!!

Great experience!! It's my first time driving solo away from my family and my stay here was excellent! Had to get a drink from the bar, Nick was the bartender and he made a great cocktail drink for me. Customer service is excellent!! Will stay here again!!

The staff were very attentive, pleasant and helpful. The room was clean and tastefully decorated and the workout room equipment was in good order, with plenty of machines and weights. The restaurant is conveniently located and the hotel is very convenient for catching a flight.

This hotel has good bones and the rooms are decent. There are some updates, but they are still showing some age in the kitchen and bathroom areas. We had an issue at check in with our room type that Anton quickly resolved beyond our expectations. He made our stay so memorable and won over my two year old daughter during our week long stay. Housekeeping is amazing at this property and despite the wear and tear on the rooms, they never felt dirty. The location was okay, but we did feel we needed to travel a bit to do much of anything including dining. The mall closed so early that if you wanted a quick dinner, you had to travel a few miles to grab something other than chipotle or chick fil a. I would stay here again because of Anton’s amazing service. Thanks for a memorable week!

Some of my family and I traveled to Grapevine, Tx for the upcoming Dallas Cowboy vs NY Giants game in Oct 2020. I must say that it was, truly, a WONDER-FULL STAY at this hotel!! The professionalism, hospitality, and respect was SPOT ON! Location was AWESOME...very close to shopping and various eateries (actuallu in walking distance)! Additionally, HATS OFF to Bonnie and Clyde's restaurant located inside of the hotel. Food, drinks, and CUSTOMER SERVICE was GREAT ♥️🍸🥩🍲♥️! The only downside was not having a microwave in the room. Other than that, this hotel is A GREAT and Beauty-FULL place to stay whether it's for business or for leisure.

The hotel would have gotten at least a 4 star rating if it wasn’t for $14 pantry charge that should have been credited to my F&B credit instead of my credit card. It’s bad enough that Hilton only allocates $10/person but then to have the front desk agent dispute the eligibility is ridiculous. We bought two beers from the hotel pantry that were deemed ineligible for the credit. Why? Last time I checked, the food and beverage credit is good in the hotel. If you are going to limit the options where it is available then you need to be upfront and specify it. No where on the app does it list any exclusions. Oh, and it gets even better… I am a Diamond member and booked my reservation via the Hilton app but was told that no where on the reservation did it list my status or my MyBenefits preference of the F&B credit. How is that even possible possible? It wasn’t all bad, but this issue really upset for the principle of the matter. The room itself was fine and comfortable. No other issues. Just wish this visit hadn’t ended like it did. It should not have.

My husband and I just spent our anniversary at the Vin staying a couple of nights and had the best time. We enjoyed music in Harvest Hall, met some wonderful people at the hotel bar and had a great breakfast the morning we checked out. Well, we finally unpacked our suitcases a few days after we checked out and I realized I must have left my jewelry bag in our room…I was sick about it as I had my retired James Avery pieces in that bag. SO, I called FOUR days later to see if by chance housekeeping had found my jewelry bag and JR was very kind taking details of our room # and dates we had stayed. JR said he would check and call me back. A couple of hours later he called to say he had my bag after he had taken time to search himself! Going the extra mile is very impressive in the hotel industry. We will be back around the holidays to enjoy another stay…definitely a highlight of the Holidays!!

Myself, my wife, my son and daughter-in-law, and their two pre-school age children stayed in two rooms at this hotel on Saturday night April 20 due to a canceled flight. The hotel was very clean. The rooms were very spacious and comfortable, and the bathrooms were spotless, with a wonderful shower. The free breakfast was way above average, including oatmeal, sausage, a lot of fresh cut fruit, waffles and much more. What really sets this hotel apart, however, is the level of customer service provided by the truly wonderful staff. We were stranded on short notice due to a canceled flight caused by horrible weather. Our rescheduled outbound flight was not until 7:20 PM. What were we to do with a two and four year old between an 11AM checkout time and a 5PM arrival at the airport? I stopped at the front desk and asked about the possibility of staying until late afternoon, and what it might cost (if it was even feasible). The extremely kind and caring lady at the desk (I believe she said her name is Annabel although I am not sure of the spelling) signed me up for Marriott Bonvoy rewards membership, then, apparently as a benefit of membership, extended our checkout time to 4PM for no extra charge. This act of kindness was a huge help to us, and we are extremely grateful for this. We highly recommend this hotel!

Had an amazing visit…the king suite with balcony was perfect! So very spacious with the full bathroom off the bedroom and half bath in the living area. Quick check-in process with the friendly staff and the evening reception was really good as well. Breakfast was delicious…the made-to-order eggs (omelets) were the best! Definitely looking forward to visiting again when we’re in the Dallas area!